Wonderful and convenient service. All employees are friendly, insightful, and eager to assist customers. Bob Ferrando Ford is a wonderful dealership to have services done!

Got van in for 2 recalls very quickly. All work done in a timely manner. No out of pocket expense.

Treated me very well, salesman well educated on Ford Ranger. Will buy from again in future.

John Barney runs his service department like a fine oiled machine. When I have an issue, as soon as I arrive at my appointment time, they take my car and immediately begin working on it. John keeps his customers informed of their repairs, etc., and recently put me into new tires and a four wheel alignment that I desperately needed. They completed the work in shorter time than I thought, and the bill was less than I imagined. John gave me an additional discount on the tires and labor. 5 stars, across the board for the Service Department at Bob Ferrando Ford World.

The people at this car dealership are always helpful and friendly.....even if there is no sale involved.

They fixed the issues even tho it had to go back a month later due to the same issues. The only thing I'm not happy about is that they broke the Joker that hangs from the mirror. Didn't say anything and we found the broken pieces on the floor

They have a good selection of nice used vehicles. The buying process was streamline and efficient. The salesman went above and beyond. Everyone was friendly and helpful. I would recommend Bob Ferrando Ford.

Service was better then expected, They had my vehicle repaired and back to me the same day, I was expecting it too take a few days for the repair.

I continue to return to Ferrando's because they treat their customers right. I will most likely purchase my next vehicle from them because of the way they treat their customers.

Nice, energetic salesman. What he didn't know, he was willing to to find out. Unfortunately upon delivery of the Bronco, there was a scratch in the paint of the arm frame(hidden by soft top) and their solution to that was less than satisfactory. Their initial offer of letting ME do the touch up with their gracious free tube of touch up paint was declined and were advised I wanted it re-painted. Their solution was to do their own "touch up". It should have been repainted to have been made right.

Overall, my experience was not horrible. The salesman was friendly, energetic, fairly knowledgeable and willing to find out information that he didn’t know. They were able to get me into a vehicle that I wanted. Unfortunately, after signing the papers, upon delivery of my Bronco and them thankfully showing me how to take down and reset the soft top, there was damage to the paint found on the frame (part covered by the top). The end solution was to do a less than professional paint touch up to the area which I find pretty offensive given the amount spent on the vehicle. Unfortunately this has soured my overall experience with the sale of my dream Bronco. There was a chance to make it right as the touch up was originally suggested (to be done by me of all things!). I informed them I wanted the area painted and was told to bring the vehicle in to be looked at by their great paint guy. Several hours later, time and gas spent … a simple and noticeable touch up job was all that was performed in the end. Very disappointing.

Service department folks are pleasing, courteous, accommodating, knowledgeable and perform good service for my vehicle.

Ready for your vehicle at the appointment time. Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferrando Ford. And I am sure I will be ready for another car or truck it will be from Bob Ferrando Ford. If it is not broke do not fix it! Why should I buy elsewhere?

Excellent service, very polite. Happy with the work done on my Escape rental. Thank you

John Barney always takes such exceptional care of me and my vehicle. I needed new tires due to dry rot and John gave me the best deal in town. After shopping around (waste of time) I realized Ferrando's price for a set of tires out the door was the best I could get for a high quality tire. My vehicle was taken immediately upon my arrival for a 9:00am appointment and with mounting the tires and a four wheel alignment they had the vehicle finished in less time than I thought. When I got the bill I was pleasantly surprised to see that John gave me an additional discount so the bill was not as high as I thought it would be. Usually car repair bills are higher than we anticipate but this time it was not the case. The entire dealership gets a 5 star rating, with the service department at the helm. Thank you John Barney for continuing to take such good care of my vehicles.