Car insp went well, waited during insp, wasn't a long wait. The result of my insp was clearly explained to me.

My oil change went perfectly fine, and they found and fixed a critter nest that seemed to be causing the exhaust smell. I’m happy with the experience.

Great to deal with, give good advice, don't recommend service unless its necessary. Very happy with the Service Dept.

A really good thing: They were able to give me an appointment just days after I called for one, even with the 4th of July weekend approaching. Another Ford dealership, one much closer to my home, told me their next available opening wasn't for 7 weeks. The same thing happened to me two winters ago when the heater stopped working in the vehicle I owned at that time. The Ford dealer near my home (the dealer I bought the vehicle from) told me I would have to drive in sub-freezing temperatures for 2 weeks - without heat - before they could schedule me in for service. Bob Ferrando Ford had me come in the next day. A good thing: Estimated time to do the work I asked for was 2 hours - it actually took just two and a half. A not so good thing: When I was told my vehicle was ready, I was immediately ushered to the cashier, with my vehicle blocking the main entrance / exit. After I paid my bill, I had to move my vehicle (there was a car behind me waiting to leave) before I could even look at the paperwork to see what work was performed on my vehicle. I ended up parking my car and returning to the service desk to have some questions about the work answered. I would have preferred to have a service representative go over the paperwork *before* I paid my bill.

I was impressed with the entire staff. They were very knowledgeable and well trained with their department. I truly enjoyed working with Keaton Chase. Great sales rep.

Don't think they were being honest with me,about the recalls on the truck.waiting 5 week after putting down payment

Very friendly, kept me informed, good wait time! Fair price! Thanks for your great service!

Always well taken care of on both service and sales here. Nice staff who are willing to go above and beyond.

Always there for us! We see you twice a year for safety checks before Driving to FL

Everything went extremely well. Arlene was personable, had loaner car available at time expressed and kept me informed of all work completed.

I am always treated well at Ferrando Ford. A shout out to Arlan and his team. They make my servicing requirements painless and convenient. They go above and beyond without me asking. Being able to use the loaner vehicles have taken a major strain out of the auto service experience. It is an important factor in choosing Ferrando Ford for all my service requirements.

Service Department is great to work with, honest, and reasonably priced. Fast service done well.

The only dealer I use for my car care-several years now! All staff are excellent!!

I needed an oil change also got my car washed was done in the time estimated I was in and out and very pleased

Despite waiting 9 months for a part, they did a good job fixing my Escape.