Customer Testimonials

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DealerRater Nov 9, 2024

Asked for a inspection on short notice, they where able to get me in and serviced , also they call me twice once, to let me know the brakes would need replaced in the near future and once to let me know it was ready to go, very pleased with the experience

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DealerRater Nov 8, 2024

Dealer is excellent with service, They were ready for me when I arrived, and took less time than they said to do the work!

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DealerRater Nov 7, 2024

The employees were very knowledgeable and helpful, which made the transaction easy. I would recommend this dealership.

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DealerRater Nov 6, 2024

I’ve been very happy with my service at this dealership. Arlen was very helpful and was able to assess my car in a very timely fashion, which I greatly appreciated. He kept me updated on the progress and my repairs were done very quickly.

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DealerRater Nov 6, 2024

Excellent service and very professional. The staff is always friendly and make me welcome even though my car was not purchased at this dealership. I would certainly recommend the service department to friends.

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Facebook Nov 4, 2024

I had an amazing experience with Ferrando Ford. The service department is extremely friendly and helpful. They are fast and reliable. Explaining why they need to do what they are doing. Always ask before doing the work even letting me know the cost before doing it. I appreciate this crew all of them. I’m thankful for them.

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DealerRater Nov 4, 2024

I’ve had my last four inspections done with Bob Ferrando. The guys in the service department are always very kind , informative and professional. As long as I’m driving a ford it’s my first choice.

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DealerRater Nov 4, 2024

I was really pleased when they found a lender for me, made my year. They dont waste any time, getting the job done.

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DealerRater Nov 2, 2024

Ferrando ford is by far the best service in the area! I appreciate everything the team did over the last few weeks trying to get this lemon of a truck I bought off another dealer, I will be buying from Ferrando in future and John , Collin and Arlan’s work ethic is superior to every dealer I’ve been to in the last 30 yrs

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DealerRater Nov 1, 2024

Helpful, polite, got in within the week for an oil change. Always courteous. Thank you

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DealerRater Nov 1, 2024

Ferrando has the best service!! So courteous and great service and provide loaners and accommodating appointments!

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DealerRater Oct 31, 2024

The service department was able to get me in quickly and they were very friendly and courteous.

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DealerRater Oct 31, 2024

Every time I go in for service I'm greeted by my name. They have you drive into the garage where they initiate the repair process. No parking your vehicle out in a lot and wondering if they even know you're there. On the lengthy servicing they will give you an update and let you know of any issues. They let you know of any unexpected work and get your immediate input. The customer waiting room is comfortable with a Kuerig beverage maker, a cell phone charger with five leads, and a water dispenser. There is also a television ...

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DealerRater Oct 31, 2024

Arlen has always steered me in the right direction when it has come to my vehicles as long as he is there I will continue with my vehicles service

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DealerRater Oct 29, 2024

Excellent customer service as always! The entire sales and service team are amazing! Repeat customer for life.

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DealerRater Oct 27, 2024

Knows what they are doing. Very professional in dealing with customers. Always on schedule. No delays.

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DealerRater Oct 27, 2024

Service people are really professional. They know their jobs and fast and pleasant. Best of luck.

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DealerRater Oct 26, 2024

I was very happy with the timely manner in which the deal was put together and Bob Ferrando ford world met my price and the financing was excellent!!!!

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DealerRater Oct 25, 2024

A a a a a a a a a a a a a a aa a a

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DealerRater Oct 25, 2024

I have a fleet vehicle and use the service for maintenance on my vehicles. In the past, I used a ford dealership for the repairs that is a lot closer to my house in Erie. I stopped going there because I always felt like I was an inconvenience to them. They would fight with me almost every time about how they were going to be paid (they bill through the ford fleet plan), they were rude and just made me feel like my business was a burden to them. I started going to Bob Fernando once I moved back to ...

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DealerRater Oct 23, 2024

Polite ,timely ,professional service completed as required to validate the factory warranty on my 2022 Maverick pickup.

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DealerRater Oct 22, 2024

Great service department. Prices are competitive with other shops. I prefer genuine ford service for my truck.

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DealerRater Oct 21, 2024

helped resolve noise problem with my car. was engaged and very helpful, easy to talk to and open and honest. I would recommend this service department to my friends.

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DealerRater Oct 21, 2024

I have been a Ford customer for many years and I can't say enough about the Bob Ferrando dealership. Salesmen are extremely helpful and the service department is outstanding. Arlen Bird and John Barney have been my go to people the entire time. They always address my concerns professionally.

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DealerRater Oct 21, 2024

The Service Dept is very friendly and most helpful. I've been a customer since my purchase of my 2016 Lincoln MKX.

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DealerRater Oct 20, 2024

My son and I have been looking for a used car for a long time. One trip to Ferrando's and we walked away that day with our perfect used car.

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DealerRater Oct 19, 2024

Oil change with tire rotation, nice people all had a smile on their face. Thanks for the good service.

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DealerRater Oct 19, 2024

Service department is friendly and knows what I need. Service is prompt and I come to here for all my vehicle maintenance.

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DealerRater Oct 19, 2024

I have been a Bob Forrando customer since 1994, so you see that I have been coming back to th8s dealership because I have been treated well.

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DealerRater Oct 18, 2024

The salesman were great. The people in the back made it all happen. I was leaving for Florida in a week and a half and they made sure I had all of my paperwork in my hand and ready to go great job.

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DealerRater Oct 18, 2024

John Barney has always been courteous towards me. He is an asset to the service department.

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DealerRater Oct 17, 2024

I have been a customer of Bob Forrando since 1995. I have gone through many salesman. They have either retired or passed away.

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DealerRater Oct 16, 2024

Communication was awesome about my Lincoln. It was explained what my options where. I was able to get a car until the repairs where done.

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DealerRater Oct 16, 2024

They do all the service for me on my Lincoln MKX and they always do a great job. They are always very personable and pleasant. Thanks to them all.

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DealerRater Oct 16, 2024

Everyone was friendly,and they were on time for my appointment. The building was clean .

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DealerRater Oct 16, 2024

I saw Taylor, who put on my rain guards for me. She was polite, and efficient. Also, she did a nice neat job. Thank you, Taylor. I am not satisfied with my brand new 2024 Bronco Sport which squeaks. I was told it was because they removed asbestos brake pads. So, does that mean every new car will squeak! Really?

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DealerRater Oct 15, 2024

My wife and I had an extremely positive experience working with Randy and the Ferrando Ford team. We appreciated the low pressure to buy and thorough knowledge of all involved in the process. Thanks, Ed Burkhart

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DealerRater Oct 14, 2024

the service is thorough and employees are polite, The mechanic explains things clearly, answers all my questions, and looks ahead for future problems to come. I’m very pleased with service. I love being able to wait for my car since I live alone. Nice touch to service. Thanks for taking care of me.

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DealerRater Oct 13, 2024

Good service. Friendly. Thorough. Not overly expensive. Nice to do business with. Glad they are local.

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DealerRater Oct 12, 2024

this was the first time I needed service here .arlen explained the service process his role and what my expectations should be. I left and later that day I received a phone call pickup up car. all good.

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DealerRater Oct 11, 2024

Our salesperson Randy Gruel was very professional and answer every question timely. There was a couple of service issues that were resolved quickly

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DealerRater Oct 9, 2024

Great service, polite employees, quick process. Everyone there was very helpful and answered all of my questions and concerns. They definitely went the extra mile to help me out.

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DealerRater Oct 7, 2024

Bob Ferrando Ford was very easy to work with. Appointments were easily made. The mechanic, Ed Curtis was extremely knowledgeable and trustworthy!

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DealerRater Oct 5, 2024

Nice people very polite tried too be very helpful was not pressured nice clean facilities

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DealerRater Oct 5, 2024

Dealership is top notch. Very friendly and knowledgeable people working there. The service is usually pretty fast to get you in and out.

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DealerRater Oct 4, 2024

Have always been treated very well evert time I visited. Both for service and parts and purchases !

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DealerRater Oct 4, 2024

Best prices in the county, with the best service, and attentive/professional staff. Will recommend to friends and family.

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DealerRater Oct 4, 2024

they are so friendly and helpful, always ready to helpwould tell everyone to go there

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DealerRater Oct 2, 2024

Great dealership. 1st time using them and will definitely consider them on our next purchase. Even stayed over to get truck ready to go that day.

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DealerRater Oct 2, 2024

Service was great very easy to schedule appointment work done and completed in a timely manner. The customer waiting area was very good

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DealerRater Oct 1, 2024

Devin was great and easy to work with. The finance guy, Paul, was super helpful and knowledgeable. Overall good experience and car is working great!

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DealerRater Sep 30, 2024

I felt pressured into getting work done now instead of getting work done later as it was an unexpected additional cost.

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DealerRater Sep 30, 2024

I called my regular dealership in Erie for an appointment to fix my disabled car and was told that I the first appointment they had was well over a month away. I was so depressed that I was going to be without a car to drive for such a long time and didn't know what to do. I decided to try calling another dealership, and I am so glad I called Ferando Ford and spoke to Collin. He wanted to help me out, so I had my car towed to Ferando Ford's lot. Ferando Ford had my car ...

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DealerRater Sep 29, 2024

We had a great experience Nice. Keaton was great. I love the Bronco Sport.wondetful

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DealerRater Sep 29, 2024

Todd was professional and the deal went smoothly. I am satisfied with the new Bronco

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DealerRater Sep 29, 2024

Prompt, polite personal and the wait was very reasonable. Would recommend to friends and family

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DealerRater Sep 28, 2024

So far seems to be a good dealer ship to work with. Will find out shortly because of a problem with rear wiper washer

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DealerRater Sep 27, 2024

I appreciate the consistently good service I get from Bob Ferrando Ford World in Girard. I can confidently recommend them to my friends and anyone else.

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DealerRater Sep 26, 2024

They were able to get us in quickly for a tire repair. Very thorough job and timely

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DealerRater Sep 26, 2024

I no longer have a Lincoln but I will tell you they have the best service department I have ever encountered

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DealerRater Sep 26, 2024

Always a place I can count on with Ferrando Ford. They offer efficient service and kind staff!

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DealerRater Sep 26, 2024

First experience with this dealership was excellent. Purchased a 2024 Lincoln and brought in for some recalls. Everyone was friendly and updates were completed quickly.

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DealerRater Sep 25, 2024

I enjoyed good prompt service. That's why I continue to come back. Very reliable.

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DealerRater Sep 25, 2024

I couldn’t have asked for a better experience! The team at Ferrando Ford was fast experienced, and efficient! There’s a reason why I haven’t gone anywhere else!

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Facebook Sep 25, 2024

The service team is unmatched! They work hard to diagnose the problem, order the needed parts, and finally fix your vehicle so you can safely drive away. Im very grateful for the service they provide, each and every time!

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DealerRater Sep 24, 2024

Very professional in all departments! Customer oriented and worked to get my suv in and out quickly!!!

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DealerRater Sep 24, 2024

Excellent service and great service manager he always goes the extra mile to make sure my truck stays in service and avoid unnecessary down time Thank you !!

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DealerRater Sep 24, 2024

Always a great experience. Service dept is great they are through snd always pleasant. We have bought many cars from Bob Ferrando, and it will continue to be our dealer of choice and their service department has been outstanding.

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DealerRater Sep 24, 2024

They got my suv in quickly and installed my backup camera, picked up next day.

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DealerRater Sep 23, 2024

Sales worked with us for an equitable solution on our new Ranger XLT purchase. Answering all questions and providing options to complete our acquisition. Closing with the office mgr was clean, neat and informative. Finally an in-depth overview of the vehicle’s operation & maintenance was provided by our obviously knowledgeable sales consultant and we were on our way. Professionally done & first rate in all aspects.

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DealerRater Sep 18, 2024

I called them they got my truck right in and kept me informed got it fixed also fixed some recalls and handed me back a clean truck I am from WestVirginia and knew nothing about them they took good care of me and my truck

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DealerRater Sep 17, 2024

Great service with no scope creap like other dealerships try to do once you are there for state inspection

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DealerRater Sep 17, 2024

I've had service done there twice and each time has been a pleasant experience. Scheduling was easy. Work was done one time. The people were friendly and knowledgeable, they even offered some tips to prevent the issue from reoccuring. The entire staff even helped with an issue I had while out of town hundreds ofiles away. I heartily recommend Fernando to anyone looking for good service and good customer service.

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DealerRater Sep 17, 2024

Very pleased about whole process Keaton was great. Love the Bronco. Will recommend to all

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DealerRater Sep 17, 2024

They solved all my problems Excellent service ,will continue all my needs at this dealership

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DealerRater Sep 16, 2024

Evrtything was very good. I really do not have much to saw and i get tired of these surveys

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DealerRater Sep 16, 2024

Bob Ferrando service department is the best!! Bob Ferrando service department is the best around really happy to go there

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DealerRater Sep 15, 2024

Had a problem They took care of it with no hassle thank you. Good service

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DealerRater Sep 14, 2024

Bob Ferrando Ford excellent service team they helped me finance my new Ford Taurus and got my car in for oil change after work!

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DealerRater Sep 12, 2024

Great service and expedient. Even though I had appointments 3 days away on a Wednesday. I decided to park my vehicle In their lot on Sunday just in case they had an opening and by 9am Monday I received a call my vehicle was done. That's superb customer service. We'll done Bob Ferrando. Robert @ Beez Appliance

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DealerRater Sep 11, 2024

The salesman and staff were friendly, knowledgeable and very helpful at helping us find the perfect truck for our family! We appreciated their help and will definitely be back for our future purchases.

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DealerRater Sep 10, 2024

This is my 4th year of service work at Bob Ferrando Ford. Their bathrooms and waiting room is extremely clean and stocked with coffee and snacks. John Barney, service manager runs a very well coordinated dept. Service advisors Arlen & Collin have a vast knowledge of Ford products and have answered all of my questions concerning the service I was having done. Walt Bretherton rebuilt the transmission in my truck and it shifts flawlessly. Quick Lube service is always great and completed in a timely manner. Ed Cooley, General Manager, offered me more for my trade than any other dealership. ...

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DealerRater Sep 7, 2024

This is the most helpful and efficient dealership and garage I’ve used. I was amazed with how helpful the staff was and how they were able to help me when I had my car situation.

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DealerRater Sep 4, 2024

I was impressed with the knowledge of the vehicles by the young salesman. I was pleased with the offer for my trade.

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DealerRater Sep 1, 2024

Very professional group work at this location. I would recommened others to have their vehicles serviced by this group.

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DealerRater Aug 30, 2024

Very satisfied!found the problem and fixed them the same day. Thanks to Collin Mello

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DealerRater Aug 29, 2024

I can count on Bob Ferrando Ford world for excellent service. It is done in a timely and professional manner and is reasonably priced

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DealerRater Aug 28, 2024

The Ferrando Service Department consistently does good work at reasonable prices and are friendly folks to deal with!

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DealerRater Aug 26, 2024

When we needed a new car, we knew just where to go. This is our second purchase with Devin Walker. He does a great job making sure that you leave with the right vehicle for you and that you know all about it. He even hooked my phone up to the Bluetooth! We will definitely come back again next time.

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DealerRater Aug 26, 2024

Pleasure doing business with Devin and got us in the vehicle along with a great loan rate.

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DealerRater Aug 25, 2024

The customer service was amazing. Keaton was top-notch and knew everything there was to know about the Ford Maverick I purchased. Paul in finance was extremely easy to work with. Would highly recommend Ferrando Ford to anybody!

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DealerRater Aug 25, 2024

As always Shawn Haas is A#1. He takes time to answer all questions and has always found a vehicle that suits my needs. I would highly recommend Bob Ferrando for sales and service for all your auto needs. I had major engine work done earlier this year and the service department was wonderful.

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DealerRater Aug 24, 2024

Bob Ferrando Ford has always treated me wonderfully - Service Dept take care of my needs

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DealerRater Aug 21, 2024

Keaton and the staff at Bob Ferrando are top notch. We had been car shopping for a few days and Ferrando, hands down, was the easiest to work with. They helped us stick to our budget and still ensure we got the warranty AND the vehicle we wanted.

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DealerRater Aug 21, 2024

I've been going to Ferrando Ford for 20+ years. Always a very good experience! Keaton was a pleasure to work with! He was knowledgeable, accessible and attentive. My experience was painless from start to finish.

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DealerRater Aug 21, 2024

Salesman I dealt with was Shawn Haus, who gave me a better deal than what I was expecting. Thanks, Sean.

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DealerRater Aug 20, 2024

Have always had great service at Ferrando’s and this was no exception. If things come up while working on my vehicle they let me know and take care of the problem.

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DealerRater Aug 18, 2024

Great service prices and wash. Everyone very easy to work with and they di a great job

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DealerRater Aug 17, 2024

They did a good job. And thanks for the coupons. Love my car. Have a good day.

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Facebook Aug 13, 2024

Great service department. Huge selection of new and used cars.


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