Customer Testimonials

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DealerRater Dec 5, 2023

Always a pleasure working with Scott and Barb. Scott keeps the best available car in my budget in mind when purchasing. Our 15th vehicle purchased @ferrando ford. There's a reason! Thnks

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DealerRater Dec 4, 2023

It was neither good nor bad. I'm neutral about Ferrando Oh for Pete's sake Good night

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DealerRater Dec 4, 2023

Polite, knowledgeable and considerate It's always a pleasure when I have to deal with the Service Department at Bob Ferrando

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DealerRater Dec 4, 2023

Great quick service on new tires & alignment. Dropped my car the night before & it was ready by 10 the next day.

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DealerRater Dec 4, 2023

Great Dealership and service department Service Department explains issue and was able to resolve I left satisfied with service performed

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DealerRater Dec 3, 2023

I would recommend this dealership to whoever wants to buy their next vehicle. good experience

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DealerRater Nov 30, 2023

Excellent service center people are very friendly especially mr arlen bird very helpful gentlemen 👍highly recommended.

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DealerRater Nov 30, 2023

Everyone is very helpful and have a team effort to get things done! I appreciate all their efforts to get things done smoothly

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DealerRater Nov 29, 2023

Professional and great customer service, Shaun is amazing with people. Loved that there is no haggling

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DealerRater Nov 29, 2023

Arlen is awesome! He is always so friendly and does a great job of explaining things. He’s also very accommodating! Keep up the great work!

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DealerRater Nov 28, 2023

It was easy & they explained everything I always go to them for tests for my service

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DealerRater Nov 28, 2023

Arlen treats me as if I'm family. He keeps me coming back. Love Fernando Ford world

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Google Nov 28, 2023

Have been with your company for years, thank you John Barney for all your prompt service . Sincerely , Bob Dunlap Trucking!

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DealerRater Nov 26, 2023

All went well. Not overly pressured. That's good for me. Easy transfer of trucks. Ok

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DealerRater Nov 24, 2023

Productive Thorough precise easy to work with. Clean and tidy waiting area and knowledgeable staff

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DealerRater Nov 24, 2023

Always happy with the knowledge and service every time I bring in my vehicle for service. Very helpful and courteous employees!

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DealerRater Nov 24, 2023

Ferrando always takes good care of me and my vehicle. Arlen and crew are the best!

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DealerRater Nov 23, 2023

Very pleased with the dealership. Get all.of our service done here. Very happy with sales people.

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DealerRater Nov 23, 2023

Very professional service and knowledgeable of vehicles and parts and willing to get the best quality parts and getting the job done fast

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Google Nov 21, 2023

thank you so much to Scott Wolfe! he’s an amazing kind hearted gentleman! he definitely eased the anxiety of buying a new car !

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DealerRater Nov 21, 2023

I was very pleased with Jesse. He was very helpful and knowledgeable. He was able to help me get a vehicle timely as my prior vehicle was totaled

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DealerRater Nov 19, 2023

Ferrando always provides excellent customer service. John Barney and Arlen are two of the best service professionals I have ever dealt with. They keep you informed of the progress of the service and explain in detail what was completed and any additional issues found. Best customer service in Erie. Thank you

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DealerRater Nov 18, 2023

Thanks for the service. It was scheduled and completed quickly. Truck ran well with new tie rod end. Thanks !

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DealerRater Nov 18, 2023

The customer service manager John has excellent communication and follow up skills and we appreciate this. – Steve Chizewick.

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DealerRater Nov 18, 2023

Great service, extremely knowledgeable people who make it easy to understand what is going on through the whole process and at a price that is affordable.

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DealerRater Nov 17, 2023

Service was excellent everyone was very helpful a great experience Shawn made this transition an easy one

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Google Nov 17, 2023

Great dealership ask for Ed

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DealerRater Nov 15, 2023

Quick work no waiting long for service. Just one thing I didn't get my free car wash

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DealerRater Nov 14, 2023

They were fast and efficient getting my vehicle taken care of and back to me.

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DealerRater Nov 14, 2023

This was the best experience I have ever had at a dealership. They made it so easy and helped every step of the way. I highly recommend and will definitely be a return customer!!!

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DealerRater Nov 10, 2023

No no need n n n n n n n n n n n n

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DealerRater Nov 10, 2023

Service department was so kind and got the work done very quick. They made My day. What

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DealerRater Nov 6, 2023

I have always gotten excellent service there. They explain everything in terms I can understand.

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DealerRater Nov 3, 2023

Very hard working for your business. Not just a transaction. Shawn and Paul are exceptional.

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DealerRater Nov 2, 2023

Ferrando Ford always makes it quick and easy to schedule appointments and get the necessary service done on my schedule. I enjoy taking my vehicles here.

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DealerRater Nov 2, 2023

As a female customer, car needs were understandably explained and I felt that I wasn’t being overcharged and the business and employees could be trusted, unlike my previous Ford dealer, Champion Ford.

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DealerRater Nov 1, 2023

Awesome service and they treat you well. Always fair and honest. Would only take my truck there

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DealerRater Oct 31, 2023

The service is great, they take care of all my business and family service needs

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DealerRater Oct 28, 2023

The service department is very clean. Service was completed in a very timely and professional manner.

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DealerRater Oct 28, 2023

They always take great care of me always polite courteous and helpful and work is done in a timely manner

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DealerRater Oct 25, 2023

Arlen was very helpful and took care of the issue with my vehicle in a timely manner.

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DealerRater Oct 23, 2023

Nice dealership and very nice people to talk to and deal with a little disappointed in starting out above sticker price

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DealerRater Oct 21, 2023

Great service friendly and honest team everyone is always professional, t have been using this service for over 10 years.

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Google Oct 21, 2023

Mr.Bird at the service desk is Excellence at the finest degree!

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DealerRater Oct 20, 2023

I have been dealing with this dealer for many years and have always been well satisfied. They also have well qualified and pleasant employees. Collin is the newest one. He is consistent with their philosophy of providing outstanding service to the customer.

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DealerRater Oct 20, 2023

Very easy to deal with the service department. Everything that needed to be fixed was done with no issues.

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DealerRater Oct 19, 2023

Very friendly people. Knowledgeable sales staff. Great service dept. The only Ford dealership I’ll visit in the area.

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DealerRater Oct 19, 2023

John Barney has always taken very good care of me. Arlen and Collin are great too.

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Google Oct 17, 2023

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DealerRater Oct 13, 2023

Arlen and your team were honest and fair. He kept me updated with the progress and did his best to keep the cost down. My vehicle was completed in the expected amount of time. I am very happy with the service we received

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DealerRater Oct 13, 2023

Service was fine as always A nice job completed by the service technician and crew

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DealerRater Oct 11, 2023

The service department takes great care of me I have nothing buy praise for them

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DealerRater Oct 11, 2023

We received great service and they were very accommodating to our schedule, work done on time.

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DealerRater Oct 10, 2023

Always a professional attitude when working with anyone at the dealership. Very honest and caring.

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DealerRater Oct 7, 2023

Been going there for years. Do great job. Best service in Erie by far. Thanks

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DealerRater Oct 7, 2023

Best place for service! I won’t go anywhere else. Guys are honest and do t try to sell you what you don’t need. Everyone is personable and kind.

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DealerRater Oct 7, 2023

Excellent service. Great advice. Long time customer and i would not go to any where else.

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DealerRater Oct 6, 2023

Arlen and his team are top notch! They fix the problem the first time. They don't try to upsell you unnecessary services. Class acts!

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DealerRater Oct 5, 2023

Overall it was a good experience. The staff was very nice. It wasn’t until I got into the truck I just purchased to go home and realized that I only was given one quarter of a tank of gas. I would have thought that a 36,000 dollar purchase would qualify you for a full tank or perhaps the gas could have been built into the 549 dollar fee that no one explained why I had to pay.

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DealerRater Oct 5, 2023

Very smooth process. The dealer ship employees were very knowledgeable and helpful. Would recommend to friends and family.

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DealerRater Oct 5, 2023

It's very rare these days that a dealership won't push you into any unnecessary and expensive repairs. That's why I chose Bob Ferrando is an honest dealer

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DealerRater Oct 4, 2023

Great customer service. Even after a strange and highly unusual problem with the a/c presented itself, Bob Ferrando Ford worked tirelessly to troubleshoot and fix the problem.

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DealerRater Oct 3, 2023

The Bob Ferrando Service team was courteous and helpful. When I dropped my Lincoln Nautilus off for service, they had my vehicle checked in for service and had me on my way quickly!

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DealerRater Oct 2, 2023

Dealership is always friendly And let's you know what's is going on with the service at the time you are there.

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Facebook Oct 1, 2023

I enjoy going to this dealership for any and all my needs. We have purchased 3 edges and one f-150 over the years and would recommend them to anyone. Our salesman whom we rely on is Shawn Hasse because he has found the right vehicle for us every time over the years

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DealerRater Sep 30, 2023

I’ve been dealing with Bob Ferrando Ford for over 30 years. I have never been unsatisfied with the sales and service departments. It’s nice to know you can trust them with your vehicles

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DealerRater Sep 30, 2023

John really came to my aid when I needed to replace my inspection stickers following having to replace my windshield. I forgot to bring the copy of the receipt for the new windshield and he allowed me to have Safelite email him a copy so that he had all the proper documentation to replace the inspection stickers on my vehicle. He saved me and I am always appreciative for John as he has been there for me before. He is an exceptional Service Manager.

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DealerRater Sep 29, 2023

I was pleased with how the dealer handled the recent recall on my car. They communicated well with me regarding parts availability, offered me a loaner if needed (it wasn’t), and then got me in and out for the repair as scheduled.

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DealerRater Sep 28, 2023

Very courteous and let you know promptly when the job was done and the cost.

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DealerRater Sep 28, 2023

Always a good experience. Treated with respect. Service department is always great! We have bought most of our vehicles from Ferrando.

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DealerRater Sep 27, 2023

Friendly, knowledgeable, very professional willingness to provide a great car buying experience. Would recommend this dealership

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DealerRater Sep 25, 2023

Friendly,explains things to you,just a nice bunch of people but I never meet bob.

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DealerRater Sep 24, 2023

The salesman Keaton was professional and knowledgeable but not pushy. He went out of his way to answer all my questions and make me feel good about buying my new vehicle.

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DealerRater Sep 24, 2023

Awesome very good people to work with very friendly & helpful they will get you into a vehicle your looking for I would recommend them.

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DealerRater Sep 23, 2023

Our salesman Rick did an awesome job of learning what was important to us and matched our wants and desires to the inventory. Never once did we feel pressured like we were at other dealerships. Pricing was fair and inline with the current market.

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DealerRater Sep 21, 2023

Great service! Friendly staff, and didn't take long to have my car inspected. Also the waiting room is comfortable and pleasant.

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DealerRater Sep 21, 2023

They helped me and got me in the next day. The other dealership (Champion Ford) was no help to us.

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DealerRater Sep 20, 2023

Got in on time, and out early. Spoke with Collin and will return for service

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Google Sep 19, 2023

Nice to work with a shop that knows what they're doing. Very knowledgeable whether warranty, recall or paid repairs.

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DealerRater Sep 18, 2023

The only dealership that we have a multi-year, multi-vehicle relationship with and still hold in high regard. Reasonable people who keep their word and deliver as promised.

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DealerRater Sep 18, 2023

Great sales, service , and atmosphere !! Highly recommend Shawn in sales and the service dept! Good job

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DealerRater Sep 18, 2023

Awesome service, each time I need service I am driving 25 miles each way just to get this level of service.

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DealerRater Sep 18, 2023

I wish I could give a six star review! Unbelievable attention to detail and service.

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DealerRater Sep 17, 2023

Bob Ferando is always a top dealer in my book. Great service and take care of their customers. I was a tad disappointed the last time when I got my wife's MKX serviced. I thought part of your service was to give complimentary car washes. I thought the last time I took my Town Car in for service last time, you also washed my car. It won't make me stop going there, but I would like to know which is your policy. Thank you for the quality of work you do.

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DealerRater Sep 17, 2023

Fantastic experience from just looking at vehicles to completing the paperwork to purchase. Top notch customer service! Thank you!!!!

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DealerRater Sep 16, 2023

Great visit for some service work. No issues. Very professional staff and speedy service. Staff kept me informed.

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DealerRater Sep 16, 2023

They've always been honest with us regarding the work required. Prices are comparable to other companies in the area.

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DealerRater Sep 16, 2023

Excellent service and my warranty work was done to perfection! The mechanic, Walt, really knows his stuff.

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DealerRater Sep 15, 2023

Nice prices and friendly service staff what can you ask for I come again for

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Google Sep 15, 2023

I am thankful to be close enough to take my vehicle to this dealership. They always take very good care of me.

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Facebook Sep 15, 2023

Great service and friendly staff. No issues.

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DealerRater Sep 14, 2023

Always welcoming, friendly, kind, and keep me informed of service and timing for completion. Feeling appreciated is huge when I choose a dealer!

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DealerRater Sep 14, 2023

Absolutely love my salesman! Devin Walker is the best, along with the whole crew at Bob Ferrando’s!

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DealerRater Sep 13, 2023

The dealer ship is fantastic I bring my car there for every thing no else but there

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Facebook Sep 11, 2023

Although I didn't buy a car here, Devin was amazing. He made me feel so comfortable and was very knowledgeable. I didn't feel like I was being pressured, I felt like I was being taken care of in a professional and a genuinely caring way. Thanks so much Devin!!! Definitely recommend working with Devin if you shop here.

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DealerRater Sep 9, 2023

John Barney and his staff are excellent as always. They helped us outin a pinch and continued their high quality and timely service.

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DealerRater Sep 3, 2023

John Barney was outstanding as always helping us get our vehicle inspected on short notice so we could take our short notice Labor Day trip to see our son and his family in their new home.

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DealerRater Sep 3, 2023

Salesman was very helpful. The vechileni bought is in great shape. Loan officer had the papers ready to go. I will be back in the future to buy again.

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DealerRater Sep 3, 2023

Bob Fernando's service dept was extremely helpful and the pricing was also very reasonable. I was in a situation where I could not wait weeks for an appointment, fearful that my car was in a dangerous situation to drive (which I found out that it was). I called several dealerships and this was the only one willing to fit me into their schedule without having to wait several weeks to be seen. Highly recommend.

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DealerRater Sep 2, 2023

Knowledgeable, informed me about my vehicles warranty. Very friendly. Took extra care of my family

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