Customer Testimonials
Shawn Haas makes it easy to get into a new lease with f150 with extras!
Excellent experience with Keaton and Champion! Everything was seamless and professional with both sales and financing. Highly recommend!
We noticed a large scratch on front bumper upon pickup after state inspection service. Notified manager immediately, said he would get back in touch in next two days , never did. Called the next week twice and finally notified me he had video footage that it did not happen there and would email video to me, never did. Not good management.
The dealership worked well with us and meant most of our needs. Sean helped us getting the car delivered
Did a good job replacing my battery and resetting the screen. The mechanic was very polite.
Great service appointment with Collin. Everything was explained well and my vehicle was finished before it was due. Collin is always great!
Easy to schedule and get me in for routine maintenance everything went well And on time
I went them for service of a ten year old vehicle. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service.
Todd is the nicest salesman. He is not pushy. He listens and will do his best to find exactly what you are looking for in a vehicle.
I came to Bob Ferrando service department with some major truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list goes on and on. I will never use another mechanic or service department as Arlen and his crew are top notch mechanics and stand up guys. Thankful for them in many ways.
Amazing customer service and I would highly recommend any one looking for a reliable car to go there.
The whole transaction was really easy. Super good people there! I didn’t really get the financing I had hoped for because of the age and mileage on the truck but it wasn’t really the dealer’s fault. The only thing I would say is someone could have walked through how to operate everything on the truck like shifting into 4x4 and other nuances of the vehicle. I came to a Ford dealer to buy a used Ford to take advantage of that knowledge of the product. One of the sales guys did help me find out what the ...
Arlen and Colby and Micah, go above and beyond what they should do to make your service appointment as enjoyable and efficient as possible.
Great dealership, very professional workers beside that there work is professional and done in a very reasonable time.
I was missing a bolt on the steering stabilizer after it was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that it had a coolant leak. I was told by the service writer that they don’t tell everyone everything that’s wrong with the vehicle. Since I was in for an oil change and fuel filters on my diesel truck that’s all they worried about. the service writer told me that people get mad when they nit pick every ...
The best car buying experience I've ever had. Fast and easy, no headaches at all.
Top notch service! They made my experience effortless and I would definitely use them again!
The service department is second to none, Arlen and the crew are always helpful and pleasant, and I would like to give a shout out to the cashier she was outstanding in helping me with my Ford account
Courtesy and efficiency from start to finish. Extremely pleased with the process and the entire Ferrando crew.
Everyone in the service department is friendly and helpful and the mechanics are top notch
The service department was very helpful and a please to do business with. Very accommodating
I believe that anything that needed to be fixed would have been done. I was disappointed that the high mileage was not mentioned, that there were 3 previous owners, and that there is no remote control. I'm hoping that management will install the remote control. I have a coat and gloves but the dogs have to get into a very cold car. I think that it should have been included for the price of $13,000
I have buying or leasing vehicles for over 28 years from this Dealership. Things have Changed over the years but it's still a good Dealership.
Have always promptly and efficiently taken care of all my needs whether purchase, lease, loaner vehicle or service. Great dealership!
Have always had great service at Bob Ferrando Ford. Great communication from the service team.
The people in the service department are some of the best, from the service manager to the mechanic. I WILL NOT TAKE MY CAR ANYWHERE ELSE!
Easy to schedule an appointment, on time service and thorough explanation of work performed. Will be using again…
THE MOST AMAZING DEALERSHIP! Everyone my first new car purchase a lot less stressful! Thank you!
Everyone treated us with respect. Our only complaint was that it took us from November until January 25th to make the deal
Everyone at this location is absolutely amazing. I’m so happy with my new car. Especially a big thank you to Shawn Haas!
Service went well out in an hour no issues recall still open for lack of parts
Always receive great service at Ferrando Ford Arlen always does a great job Very knowledgeable and great to work with Best dealership team ever
Service was very good. The loaner car was excellent. Great car wash on my car when I picked it up.
Great Ford Dealership! I’ve purchased many cars and trucks from Ferrando Ford, for my business and my family. We’ve had very few problems with them, and when we did, the service was always very good, timely, and reasonable.
They helped us get out of our Bronco lease early and into another explorer that fit our family needs a lot better! They are all very helpful, friendly and there to work for you and your needs. Todd Kroh treats you as if you are friends/family and doesn't push you into anything. We will always be loyal customers of his!
Quick and effective service that exceeded my expectations to fix door latch recall on my Ford
Every one i deal with is top notch. They get the job done correctly the first time. They make sure you are happy about the job that was performed.
Dealer personnel aways friendly and knowledgeable. Arlin updates on progress report on task being performed
Great experience start to finish! Thank you so much for helping me find my new vehicle!!
Thay do good work and thay take care of there customers ill keep going back to them for my car.
They did a great job completing my recalls on my 2022 maverick in a timely manner!
Really like this service department. I’m never in there for more than an hour.
Very helpful staff from sales to finance Finance rep was outstanding Sales team was great
We've bought 2 vehicles from this dealer and are very happy with both sales people .
Wouldn’t even help with replacing the defective seatbelt Submitted but could have stated the dealership could help somehow after spending over $100.000 this year 2024. Will not give dealer any more of our business. And most likely never buy a ford again!!!
I was very thankful that the flat tire could be repaired at a reasonable charge. All of the 3 other tires were also low. Now I have good AWD traction back!
Very friendly and knowledgeable did work on time. It’s my go to place for my escape
I have been dealing with this dealership for over 30 years and another 25 before that my father dealt with this dealership. We are a Ford family. I personally have purchased 4 new vehicles over the years and they have been outstanding in dependability. The last sale for me was in September 2024 and I purchased a 2024 Bronco Big Bend. It is a great vehicle. This past year we had over 4 feet of snow and the Bronco walked through it. I appreciate the sales staff of Shawn Haas and Todd Kroh. The service manager of John Barney and his associates are top notch. SO ...
I drove a few hours to buy a truck here. Sales guy was constantly in and out talking to his manager and did not interface with me a whole lot other than when I would ask questions. The finance guy was great. I asked if they would fill the truck up before I left being I had to drive a few hours home and I was told yes they would. Go to leave and it’s not filled. Sales manager wouldn’t allow more than $30 of fuel. Poor customer service as far as I am concerned. Then come to find ...
Arlin is the best! He always makes me feel like an important customer and takes such good care of me and my husband….not just a number! Thanks Arlin!
Everything was done in a quick and professional manner. They explained what was going to be done and how soon it would be done. Timing was great!
BOB Ferrando is the best! Service parts and sales all treat you like your there only customer! Thanks Bob Ferrando Ford!
Everyone is always Kind and accommodating. Always my first pick for a dealership in Erie county!
I appreciated the evaluation of my battery and quick oil change and tire rotation. I was pleased that Ford replaced the battery under warranty without charge.
Great service, helpful, kind. Service manager explained everything, I was able to get a loaner car, which helped immensely! Best service EVER !!
I didn’t know what to expect when I first walked through the door, but I was met with kindness and professionalism. When the deal was said and done, I walked out a happy customer.
Great service great people.great great great great great great great great great happy new year
Great service department. Arlen is the best and always very communicative and knowledgeable. I’ve recently switched back to a Ford vehicle and love having it serviced here.
Always great service and they always explain everything they are doing. Never any pressure to buy or unnecessary repairs being suggested or made either.
Oil change & tire rotation .checked on recall will get back with theme after the 1st of the year
They are very nice , very helpful, and quick. I can make other appointments and not be put behind.
They were very kind and right to the point but I was very eazy to work with.
I appreciated the service Bob Ferrando Ford world gave me. They analyzed my battery, discovered that it was bad and that I’d only had it for two years. No charge!
The car was very clean when I got it, it was also very easy to work with the salesmen and I was quite satisfied with my purchase
The service was great and they were very easy to deal with and very helpful.
Love Bob Ferrando Ford! They always do an awesome job, whether buying or fixing, i highly recommend them! They are honest and no pressure ever!
This dealership is the best! I feel like they really take care of my car and I always feel like I have been treated fairly!
Bob Ferrando Ford service is fantastic! Scheduling is easy and service is very fast! I have never had any problems!
Professional and friendly. Caring about the customers challenges with their service and sales ability. I have purchased four vehicles at Ferrando Ford over the years.
Great service all the way around. Time efficient and over exceeding expectations. Thanks Ford Team!
They did all my work in a timely matter and was very professional at what I feel was a fair price
Able to get the truck I wanted very easily, Shawn was able to get me a great deal so I can trade in my old vehicle and get in something new. Paul was also great, going through every and any numbers to make sure I got the monthly payment and warranty I wanted. The next F150 in the future of mine will be purchased through Bob Fernando again
My fiancé and I recently bought a Ford Edge from Bob Fernando Ford, and we couldn't be more thrilled with our experience. From start to finish, Todd made the entire process smooth, stress-free, and enjoyable. We knew we needed a reliable and spacious vehicle, and Todd helped us with a Ford Edge that met all of our needs. Something else to note was that the financing process was straightforward, and we were in and out in no time, which was a huge plus. It was clear that customer satisfaction is a priority at this dealership. We’re beyond happy ...
Not happy with this visit. Mechanic broke a suspension part while working on my car. Then they made me pay for his mistake. That’s unheard of. I didn’t break the part, they did. Why did I have to pay for it?
Always easy to deal with. Service department is the best in the country! John is a beast!!!
Great dealership. Shawn was great. He helped make a smooth car buying process and was able to answer all questions. He went out of his way to ship a few parts to me that I requested.
They where great The young man Greg at the service parts department counter was very good Sew was Arlin and Micah Love my new tires Thanks guys
Arlen and Ferrando Ford have always treated me like family. This week I was stressed when I found that I needed all four tie rods replaced before my holiday vacation road trip in less than 24 hours. No otgee garage could get me in. I called Fernando and got Arlen on the phone. I explained my situation and he checked to see if he could get the rods. When he found that he could get them first thing the next morning he made it work for me. Without Arlen and Ferrando Ford I would not have made Thanksgiving in the Poconos ...
Colin did a great job handling my repair and keeping me informed. When the job was compete he even walked me through what had been done and showed me the faulty part.
Friendly dealership, got me right in with no issues! I love the ability to schedule with the app, the only issue I have is I asked for a price on an item and I never received the price! I felt like the service tech it whoever the guy was didn't even want to be there or assist anyone since it was a weekend!
They have provided courteous and efficient service. I consider Fernando high on my list for future purchases.
The staff was very helpful in finding the car I needed at the price I was willing to spend. May we very patient as we look through several options over the course of 2-3 weeks
Our salesman, Shawn Haas, said he would find my daughter a vehicle in her price range with decent mileage. He did not disappoint. In 4 days he messaged me to let her know that he had something for her. An escape with low mileage and under her budget! I went with her to see it, and it was so much more than either of us had expected! Needless to say the deal was wrapped up rather quickly, thanks to Shawn!
Arlen Bird and John Barney are absolutely awesome. They have been servicing mine and my family’s vehicles for over 20 years. They are always fair and up front about what our vehicles need and the mechanics do an amazing job.
Devin was awesome and kept me informed during the whole process. I was finally ready for a new car and he found me a great one! Will recommend him to everybody.
Although we ran late they were very accommodating and serviced my car within the scheduled timeframe. My daughter and I both have vehicle that we have serviced here and are always pleased with both the work and the service team.
The quality of service and autos has always been excellent. Both very trustworthy and reliable.
The service department has amazing customer service. Always takes great care of our vehicle. Arlen is the best!
Were able to take care of me in a timely manner and found the issue quickly and fixed my issue !
John always treats his customers with the utmost respect and professionalism . John always keeps you informed on the progress of your repairs and estimated price and time needed to complete repair
They provide Courteous, personal service, great communication and genuinely take great care of your vehicle.
Exceptional service, only dealership we deal with, top notch service, friendly, knowledgeable, helpful, always professional.
People are very nice the job was done very fast and very reasonably priced thank you
They got me in on a short notice, completed the service in excellent time and had me on my way, very satisfied !!
They were extremely prompt in getting me scheduled for the next day and got my vehicle in right away and issue fixed!
Service was great. Guys were very polite. Need to put something along with the coffee such as hot chocolate and tea.
The service department is amazing. I feel safe in my car after it's been serviced....Arlen is so professional and considerate
Everyone in the service department is very friendly and accommodating. If I didn’t like going there, I wouldn’t keep going back.
Always get us in and work with us been going to them for years Love the crew at Bob Ferando Ford . Thank you for always taking good care of us
They are friendly, knowledgeable, helpful, and courteous. When I have questions, they are great at answering them on the level I can understand.