Customer Testimonials
Always a pleasure working with Scott and Barb. Scott keeps the best available car in my budget in mind when purchasing. Our 15th vehicle purchased @ferrando ford. There's a reason! Thnks
It was neither good nor bad. I'm neutral about Ferrando Oh for Pete's sake Good night
Polite, knowledgeable and considerate It's always a pleasure when I have to deal with the Service Department at Bob Ferrando
Great quick service on new tires & alignment. Dropped my car the night before & it was ready by 10 the next day.
Great Dealership and service department Service Department explains issue and was able to resolve I left satisfied with service performed
I would recommend this dealership to whoever wants to buy their next vehicle. good experience
Excellent service center people are very friendly especially mr arlen bird very helpful gentlemen 👍highly recommended.
Everyone is very helpful and have a team effort to get things done! I appreciate all their efforts to get things done smoothly
Professional and great customer service, Shaun is amazing with people. Loved that there is no haggling
Arlen is awesome! He is always so friendly and does a great job of explaining things. He’s also very accommodating! Keep up the great work!
It was easy & they explained everything I always go to them for tests for my service
Arlen treats me as if I'm family. He keeps me coming back. Love Fernando Ford world
Have been with your company for years, thank you John Barney for all your prompt service . Sincerely , Bob Dunlap Trucking!
All went well. Not overly pressured. That's good for me. Easy transfer of trucks. Ok
Productive Thorough precise easy to work with. Clean and tidy waiting area and knowledgeable staff
Always happy with the knowledge and service every time I bring in my vehicle for service. Very helpful and courteous employees!
Ferrando always takes good care of me and my vehicle. Arlen and crew are the best!
Very pleased with the dealership. Get all.of our service done here. Very happy with sales people.
Very professional service and knowledgeable of vehicles and parts and willing to get the best quality parts and getting the job done fast
thank you so much to Scott Wolfe! he’s an amazing kind hearted gentleman! he definitely eased the anxiety of buying a new car !
I was very pleased with Jesse. He was very helpful and knowledgeable. He was able to help me get a vehicle timely as my prior vehicle was totaled
Ferrando always provides excellent customer service. John Barney and Arlen are two of the best service professionals I have ever dealt with. They keep you informed of the progress of the service and explain in detail what was completed and any additional issues found. Best customer service in Erie. Thank you
Thanks for the service. It was scheduled and completed quickly. Truck ran well with new tie rod end. Thanks !
The customer service manager John has excellent communication and follow up skills and we appreciate this. – Steve Chizewick.
Great service, extremely knowledgeable people who make it easy to understand what is going on through the whole process and at a price that is affordable.
Service was excellent everyone was very helpful a great experience Shawn made this transition an easy one
Great dealership ask for Ed
Quick work no waiting long for service. Just one thing I didn't get my free car wash
They were fast and efficient getting my vehicle taken care of and back to me.
This was the best experience I have ever had at a dealership. They made it so easy and helped every step of the way. I highly recommend and will definitely be a return customer!!!
No no need n n n n n n n n n n n n
Service department was so kind and got the work done very quick. They made My day. What
I have always gotten excellent service there. They explain everything in terms I can understand.
Very hard working for your business. Not just a transaction. Shawn and Paul are exceptional.
Ferrando Ford always makes it quick and easy to schedule appointments and get the necessary service done on my schedule. I enjoy taking my vehicles here.
As a female customer, car needs were understandably explained and I felt that I wasn’t being overcharged and the business and employees could be trusted, unlike my previous Ford dealer, Champion Ford.
Awesome service and they treat you well. Always fair and honest. Would only take my truck there
The service is great, they take care of all my business and family service needs
The service department is very clean. Service was completed in a very timely and professional manner.
They always take great care of me always polite courteous and helpful and work is done in a timely manner
Arlen was very helpful and took care of the issue with my vehicle in a timely manner.
Nice dealership and very nice people to talk to and deal with a little disappointed in starting out above sticker price
Great service friendly and honest team everyone is always professional, t have been using this service for over 10 years.
Mr.Bird at the service desk is Excellence at the finest degree!
I have been dealing with this dealer for many years and have always been well satisfied. They also have well qualified and pleasant employees. Collin is the newest one. He is consistent with their philosophy of providing outstanding service to the customer.
Very easy to deal with the service department. Everything that needed to be fixed was done with no issues.
Very friendly people. Knowledgeable sales staff. Great service dept. The only Ford dealership I’ll visit in the area.
John Barney has always taken very good care of me. Arlen and Collin are great too.
Arlen and your team were honest and fair. He kept me updated with the progress and did his best to keep the cost down. My vehicle was completed in the expected amount of time. I am very happy with the service we received
Service was fine as always A nice job completed by the service technician and crew
The service department takes great care of me I have nothing buy praise for them
We received great service and they were very accommodating to our schedule, work done on time.
Always a professional attitude when working with anyone at the dealership. Very honest and caring.
Been going there for years. Do great job. Best service in Erie by far. Thanks
Best place for service! I won’t go anywhere else. Guys are honest and do t try to sell you what you don’t need. Everyone is personable and kind.
Excellent service. Great advice. Long time customer and i would not go to any where else.
Arlen and his team are top notch! They fix the problem the first time. They don't try to upsell you unnecessary services. Class acts!
Overall it was a good experience. The staff was very nice. It wasn’t until I got into the truck I just purchased to go home and realized that I only was given one quarter of a tank of gas. I would have thought that a 36,000 dollar purchase would qualify you for a full tank or perhaps the gas could have been built into the 549 dollar fee that no one explained why I had to pay.
Very smooth process. The dealer ship employees were very knowledgeable and helpful. Would recommend to friends and family.
It's very rare these days that a dealership won't push you into any unnecessary and expensive repairs. That's why I chose Bob Ferrando is an honest dealer
Great customer service. Even after a strange and highly unusual problem with the a/c presented itself, Bob Ferrando Ford worked tirelessly to troubleshoot and fix the problem.
The Bob Ferrando Service team was courteous and helpful. When I dropped my Lincoln Nautilus off for service, they had my vehicle checked in for service and had me on my way quickly!
Dealership is always friendly And let's you know what's is going on with the service at the time you are there.
I enjoy going to this dealership for any and all my needs. We have purchased 3 edges and one f-150 over the years and would recommend them to anyone. Our salesman whom we rely on is Shawn Hasse because he has found the right vehicle for us every time over the years
I’ve been dealing with Bob Ferrando Ford for over 30 years. I have never been unsatisfied with the sales and service departments. It’s nice to know you can trust them with your vehicles
John really came to my aid when I needed to replace my inspection stickers following having to replace my windshield. I forgot to bring the copy of the receipt for the new windshield and he allowed me to have Safelite email him a copy so that he had all the proper documentation to replace the inspection stickers on my vehicle. He saved me and I am always appreciative for John as he has been there for me before. He is an exceptional Service Manager.
I was pleased with how the dealer handled the recent recall on my car. They communicated well with me regarding parts availability, offered me a loaner if needed (it wasn’t), and then got me in and out for the repair as scheduled.
Very courteous and let you know promptly when the job was done and the cost.
Always a good experience. Treated with respect. Service department is always great! We have bought most of our vehicles from Ferrando.
Friendly, knowledgeable, very professional willingness to provide a great car buying experience. Would recommend this dealership
Friendly,explains things to you,just a nice bunch of people but I never meet bob.
The salesman Keaton was professional and knowledgeable but not pushy. He went out of his way to answer all my questions and make me feel good about buying my new vehicle.
Awesome very good people to work with very friendly & helpful they will get you into a vehicle your looking for I would recommend them.
Our salesman Rick did an awesome job of learning what was important to us and matched our wants and desires to the inventory. Never once did we feel pressured like we were at other dealerships. Pricing was fair and inline with the current market.
Great service! Friendly staff, and didn't take long to have my car inspected. Also the waiting room is comfortable and pleasant.
They helped me and got me in the next day. The other dealership (Champion Ford) was no help to us.
Got in on time, and out early. Spoke with Collin and will return for service
Nice to work with a shop that knows what they're doing. Very knowledgeable whether warranty, recall or paid repairs.
The only dealership that we have a multi-year, multi-vehicle relationship with and still hold in high regard. Reasonable people who keep their word and deliver as promised.
Great sales, service , and atmosphere !! Highly recommend Shawn in sales and the service dept! Good job
Awesome service, each time I need service I am driving 25 miles each way just to get this level of service.
I wish I could give a six star review! Unbelievable attention to detail and service.
Bob Ferando is always a top dealer in my book. Great service and take care of their customers. I was a tad disappointed the last time when I got my wife's MKX serviced. I thought part of your service was to give complimentary car washes. I thought the last time I took my Town Car in for service last time, you also washed my car. It won't make me stop going there, but I would like to know which is your policy. Thank you for the quality of work you do.
Fantastic experience from just looking at vehicles to completing the paperwork to purchase. Top notch customer service! Thank you!!!!
Great visit for some service work. No issues. Very professional staff and speedy service. Staff kept me informed.
They've always been honest with us regarding the work required. Prices are comparable to other companies in the area.
Excellent service and my warranty work was done to perfection! The mechanic, Walt, really knows his stuff.
Nice prices and friendly service staff what can you ask for I come again for
I am thankful to be close enough to take my vehicle to this dealership. They always take very good care of me.
Great service and friendly staff. No issues.
Always welcoming, friendly, kind, and keep me informed of service and timing for completion. Feeling appreciated is huge when I choose a dealer!
Absolutely love my salesman! Devin Walker is the best, along with the whole crew at Bob Ferrando’s!
The dealer ship is fantastic I bring my car there for every thing no else but there
Although I didn't buy a car here, Devin was amazing. He made me feel so comfortable and was very knowledgeable. I didn't feel like I was being pressured, I felt like I was being taken care of in a professional and a genuinely caring way. Thanks so much Devin!!! Definitely recommend working with Devin if you shop here.
John Barney and his staff are excellent as always. They helped us outin a pinch and continued their high quality and timely service.
John Barney was outstanding as always helping us get our vehicle inspected on short notice so we could take our short notice Labor Day trip to see our son and his family in their new home.
Salesman was very helpful. The vechileni bought is in great shape. Loan officer had the papers ready to go. I will be back in the future to buy again.
Bob Fernando's service dept was extremely helpful and the pricing was also very reasonable. I was in a situation where I could not wait weeks for an appointment, fearful that my car was in a dangerous situation to drive (which I found out that it was). I called several dealerships and this was the only one willing to fit me into their schedule without having to wait several weeks to be seen. Highly recommend.
Knowledgeable, informed me about my vehicles warranty. Very friendly. Took extra care of my family