Customer Testimonials
Will always bring my car here to get it serviced. Very professional job. Will recommend this to everyone I know.
Bob Ferrando Ford has the best service center around. Professional, accomodating, and skilled staff. Arlen is the best!!
They are very nice and they take care of there customers I would definitely go back to them
Went to mccandless ford who lincoln told me to go to and they couldn't even diagnostic the car right and Ferando took in and fixed it in an hour
Bob Ferrando Ford always does a great job. I recommend them to all of my friends and family!
Everything went well I called to check if something had been done and it was explained to me completely.
Shawn Haas made the purchase simple and easy. This was the 2nd vehicle I purchased from him
Great service, outstanding sales people, great vehicle selection, knowledgeable, and efficient. They took my trade in, bought my new Bronco.
Service techs are knowledgeable and professional I'll always trust them with the care of my vehicle 🇺🇸
Made an appointment. Got vehicle in 3 days-later Prompt service . Work completed the same day. Very satisfied.
They have done above and beyond with warranty work. We didn't buy the car from their dealership.
Service department does an excellent job. Sales personnel make customers feel confident and not under pressure to buy a vehicle.
Bob Ferrando found the truck to fit our towing needs. We got a fair amount for the vehicle we traded-in. We took advantage of the employee discount offer.
We’re not accurate with pricing. Overall was not happy and would never go back.
No thank you Quick and efficient. Should have fixed my radio for free knowing that it wasn't in good order while sitting on the lot
I experienced good service for the oil change and overall quick review of the car.
Fast service n took extra care in getting my classic car inspected. Courteous and professional. Would recommend
Always friendly and always great service. I've been going there for years and hope to continue to do so.
Wonderful and convenient service. All employees are friendly, insightful, and eager to assist customers. Bob Ferrando Ford is a wonderful dealership to have services done!
Got van in for 2 recalls very quickly. All work done in a timely manner. No out of pocket expense.
Treated me very well, salesman well educated on Ford Ranger. Will buy from again in future.
John Barney runs his service department like a fine oiled machine. When I have an issue, as soon as I arrive at my appointment time, they take my car and immediately begin working on it. John keeps his customers informed of their repairs, etc., and recently put me into new tires and a four wheel alignment that I desperately needed. They completed the work in shorter time than I thought, and the bill was less than I imagined. John gave me an additional discount on the tires and labor. 5 stars, across the board for the Service Department at Bob Ferrando ... Read More DealerRater - May 12, 2025
The people at this car dealership are always helpful and friendly.....even if there is no sale involved.
They fixed the issues even tho it had to go back a month later due to the same issues. The only thing I'm not happy about is that they broke the Joker that hangs from the mirror. Didn't say anything and we found the broken pieces on the floor
They have a good selection of nice used vehicles. The buying process was streamline and efficient. The salesman went above and beyond. Everyone was friendly and helpful. I would recommend Bob Ferrando Ford.
I continue to return to Ferrando's because they treat their customers right. I will most likely purchase my next vehicle from them because of the way they treat their customers.
Overall, my experience was not horrible. The salesman was friendly, energetic, fairly knowledgeable and willing to find out information that he didn’t know. They were able to get me into a vehicle that I wanted. Unfortunately, after signing the papers, upon delivery of my Bronco and them thankfully showing me how to take down and reset the soft top, there was damage to the paint found on the frame (part covered by the top). The end solution was to do a less than professional paint touch up to the area which I find pretty offensive given the amount spent ... Read More Facebook - May 8, 2025
Service department folks are pleasing, courteous, accommodating, knowledgeable and perform good service for my vehicle.
Ready for your vehicle at the appointment time. Always polite. Should you need a loaner one is made available to you. That is why the last 7 vehicles I have purchased or leased were from Bob Ferrando Ford. And I am sure I will be ready for another car or truck it will be from Bob Ferrando Ford. If it is not broke do not fix it! Why should I buy elsewhere?
I had some warranty work that needed to be done. they were great to deal with, provided clear information along the way and were quick getting my repair done. I will use again!
Very friendly and fast service. The service department answered all my questions and I would recommend them to family and friends.
Always a pleasure to go to Bob ferrando they treat you right every time! Service department is terrific!
One of the BEST car buying experiences I have ever had. Dealing with Bob Forrando Ford World was the best car buying experience I have ever had
Even though dealer service and parts cost might be a little higher than another local shop, I trust Arlin and his team of techs to get things done right. That's what matters most to me
Always prompt, friendly and professional. Bob Ferrando Ford got me in right away, too. They're a well oiled machine.
It was great! Shawn was easy to work with, we received good value for the trade in and left in a new car in a couple of hours!
Very pleasant experience. I’m an out-of-state buyer and had an easy transaction. My Vermont DMV even commented that the dealer made the process very easy for them, too. Good price. Good bookkeeping. Good, friendly, honest and responsive service. Can’t really ask for more.
Outstanding with making my appt when I needed quick turn around with oil change and tire rotation
It was good. I was able to get my car in right away to get inspected. When dropping my car off the gentleman was friendly. When picking my car up the lady checking me out could have been a little more friendly. The only thing she said was sign here. No greeting or goodbye. I did not have any issue with my car so I did not really have a lot of interacting with the service team.
Shawn made the experience seem more like a meeting a friend than buying a car. And that changed the whole dynamics of dealing with a salesman!
Took a long time to get the parts in on back order, but the crew replaced our tow hitch wiring harness as fast as they could.
A bit long but good nice reps Been doing business for 30 plus years always good
Was very easy to pick up the parts I ordered online for the website page
I was very pleased with my experience. The salesman, Devin Walker, went above and beyond his job. I feel like I got a reasonable deal on a good car.
Good service and they are always very prompt. The service on the vehicle is done correctly and priced reasonable.
Todd did a great job of going over all the features of the new car. He was patient with us while we were choosing what vehicle we wanted.
Professional, courteous, prompt and helpful. I arrived to possibly purchase a new f150 and at the end of discussion made the CB purchase.
Other than having to pay for a bolt broken by the tech, they did what was requested. They managed to put the wrong month inspection sticker on the vehicle and they had to come pick it up, take it back to the dealership and change it.
Good A little too expensive but like that they're open on Saturday I don't know
Fun and good experience Easy went quick and smooth I'll most likely buy there again plus friends also
It is always a pleasure to deal and work with these technicians. I wouldn’t trust my vehicle to anyone els e
Employees were friendly knowledgeable and professional. We felt like we were being dealt with fairly. In short, we trust this dealership as evidenced by our being repeat customers. Also, the vehicle prep people did a great job in getting the vehicle ready for delivery. It looked like it was new!
Way ,when I starting looking for a truck, I checked every where. Which was hard, But back of my mind I remember ,Shawn how good he treated me ,I new ware I wanted to go FERRANDO FORD Thank you very much
They worked with us to find a vehicle that met all of our needs and stayed in our price range. Keaton was very response and communicated with us to keep us up to date on when the car would be ready. They also went above and beyond by fixing some rock chips in the paint that we hadn't even noticed.
I appreciated the work Bob Ferrando Ford did on our 2022 Ford Edge. They re-mounted the summer tires and balance them with excellence and changed my oil. The service writers were cheerful, professional and did the work in a timely way.
Excellent salesman and finance guys I was pleased with how seamless the whole process was. Definitely recommend.
Shawn and Paul worked hard to get us in a reliable vehicle with great miles and year. Would work with both of them again.
Service was good. Everyone was very nice and they were able to get me in and out in the timeframe quoted to me
None better! Always kind, efficient and friendly. I wouldn't want to go anywhere else to have my car serviced.
John and Arlen are an asset to your company. They are helpful, pleasant and friendly to deal with.
Shawn Haas makes it easy to get into a new lease with f150 with extras!
Excellent experience with Keaton and Champion! Everything was seamless and professional with both sales and financing. Highly recommend!
We noticed a large scratch on front bumper upon pickup after state inspection service. Notified manager immediately, said he would get back in touch in next two days , never did. Called the next week twice and finally notified me he had video footage that it did not happen there and would email video to me, never did. Not good management.
The dealership worked well with us and meant most of our needs. Sean helped us getting the car delivered
Did a good job replacing my battery and resetting the screen. The mechanic was very polite.
Great service appointment with Collin. Everything was explained well and my vehicle was finished before it was due. Collin is always great!
Easy to schedule and get me in for routine maintenance everything went well And on time
I went them for service of a ten year old vehicle. I found them to be very honest and very reasonable in the repairs that were necessary. I highly recommend their service.
Todd is the nicest salesman. He is not pushy. He listens and will do his best to find exactly what you are looking for in a vehicle.
I came to Bob Ferrando service department with some major truck problems. Arlen has been nothing but helpful and patient through the entire process of a crooked warranty company denying a claim and the list goes on and on. I will never use another mechanic or service department as Arlen and his crew are top notch mechanics and stand up guys. Thankful for them in many ways.
Amazing customer service and I would highly recommend any one looking for a reliable car to go there.
The whole transaction was really easy. Super good people there! I didn’t really get the financing I had hoped for because of the age and mileage on the truck but it wasn’t really the dealer’s fault.
The only thing I would say is someone could have walked through how to operate everything on the truck like shifting into 4x4 and other nuances of the vehicle. I came to a Ford dealer to buy a used Ford to take advantage of that knowledge of the product. One of the sales guys did help me find out what the ... Read More DealerRater - Mar 3, 2025
Arlen and Colby and Micah, go above and beyond what they should do to make your service appointment as enjoyable and efficient as possible.
Great dealership, very professional workers beside that there work is professional and done in a very reasonable time.
I was missing a bolt on the steering stabilizer after it was replaced under a recall. I had a coolant leak I found after it was dripping from the frame rail and created a puddle. No one told me that it had a coolant leak. I was told by the service writer that they don’t tell everyone everything that’s wrong with the vehicle. Since I was in for an oil change and fuel filters on my diesel truck that’s all they worried about. the service writer told me that people get mad when they nit pick every ... Read More DealerRater - Feb 26, 2025
The best car buying experience I've ever had. Fast and easy, no headaches at all.
Top notch service! They made my experience effortless and I would definitely use them again!
The service department is second to none, Arlen and the crew are always helpful and pleasant, and I would like to give a shout out to the cashier she was outstanding in helping me with my Ford account
Courtesy and efficiency from start to finish. Extremely pleased with the process and the entire Ferrando crew.
Everyone in the service department is friendly and helpful and the mechanics are top notch
The service department was very helpful and a please to do business with. Very accommodating
I believe that anything that needed to be fixed would have been done. I was disappointed that the high mileage was not mentioned, that there were 3 previous owners, and that there is no remote control. I'm hoping that management will install the remote control. I have a coat and gloves but the dogs have to get into a very cold car. I think that it should have been included for the price of $13,000
I have buying or leasing vehicles for over 28 years from this Dealership. Things have Changed over the years but it's still a good Dealership.
Have always promptly and efficiently taken care of all my needs whether purchase, lease, loaner vehicle or service. Great dealership!
Have always had great service at Bob Ferrando Ford. Great communication from the service team.
The people in the service department are some of the best, from the service manager to the mechanic. I WILL NOT TAKE MY CAR ANYWHERE ELSE!
Easy to schedule an appointment, on time service and thorough explanation of work performed. Will be using again…
THE MOST AMAZING DEALERSHIP! Everyone my first new car purchase a lot less stressful! Thank you!
Everyone treated us with respect. Our only complaint was that it took us from November until January 25th to make the deal
Everyone at this location is absolutely amazing. I’m so happy with my new car. Especially a big thank you to Shawn Haas!
Service went well out in an hour no issues recall still open for lack of parts
Always receive great service at Ferrando Ford Arlen always does a great job Very knowledgeable and great to work with Best dealership team ever
Service was very good. The loaner car was excellent. Great car wash on my car when I picked it up.
Great Ford Dealership! I’ve purchased many cars and trucks from Ferrando Ford, for my business and my family. We’ve had very few problems with them, and when we did, the service was always very good, timely, and reasonable.
They helped us get out of our Bronco lease early and into another explorer that fit our family needs a lot better! They are all very helpful, friendly and there to work for you and your needs. Todd Kroh treats you as if you are friends/family and doesn't push you into anything. We will always be loyal customers of his!
Quick and effective service that exceeded my expectations to fix door latch recall on my Ford
Every one i deal with is top notch. They get the job done correctly the first time. They make sure you are happy about the job that was performed.
Dealer personnel aways friendly and knowledgeable. Arlin updates on progress report on task being performed
Great experience start to finish! Thank you so much for helping me find my new vehicle!!
Thay do good work and thay take care of there customers ill keep going back to them for my car.
