Customer Testimonials
Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect
This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We ...
Dissapointed in service Dept. Had my mustang oil changed and oil was on many parts and dripping when I brought it home and checked to see if anything was loose.
Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!
Very nice people and helpful 👍 happy with .I think it would be nice to be
Absolutely satisfied with all involved Scott and Paul made the sale and finance the easiest ever thankyou
They have always been honest and helpful with me every time I have needed them
Organized, efficient and very professional and extremely helpful in scheduling for work to be completed in reasonable period of time.
Great deal,great service,love the car and will refer to others.Totally satisfied.thx.
courteous employees in both sales and service
5 alway very helpful and professional They are always on time always courteous polite explain to me what's wrong with my car what they are doing to the car .. why the would need to do the service to the car.. I feel the are very honest with me .. I trust them and will always come there for my car service 🥰🥰
Hi Always very helpful and professional, the service team has been great. Very informative and trustworthy
Scott Wolfe was very pleasant to deal with and he made the experience wonderful. We just happened to be in town and stopped in. We were able to make a deal for a new Ford F150 and it was ready in three days. I would recommend Scott to a friend.
Easy to made appointments and buy parts. Good customer service. Clean shop and very cordial and efficient cashier.
Great deal. Great salesperson.Woulld highly recommend the dealership.and will refer to friends and neighbors.
Fair deal. Super satisfied.Awesome vehicle and will definitely refer the salesman and dealership. Thanks.
They were very good and offered to do my inspection since I was there and my inspection was up in June
I was very satisfied with my service experience. My car was completed by the date promised and the price quoted.
I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know ...
Normal service appt. Staff was courteous and caring. Attention to detail and care for our car was evident
very friendly,professional, and knowledgeable. able to work me in on short notice to get service prior to out of town travel. very much appreciated. thank you
Great and friendly service and staff that will work with you. Would recommend to al
Very professional service. I really appreciate the knowledge and professionalism of the parts guy Steve. Thank you
Collin was very helpful in finding parts that weren't as expensive saving me a lot of $$.
Scheduling is very smooth & easy. I’m retired so I waited in Ferrando’s provided customers waiting room. All staff is friendly & pleasant. Great Service!!
Scheduled my appointment to very easy. A loaner car was made available for me to use. All services and warranty work were taken care of and I was very satisfied with my experience.
That's why I'm buying my 2020 Silverado King cab very low mileage
The got me in the same day I called. With in the hour. Took 45 mins to get there. They put in a new battery and solved my problem, no problem!! Highly recommend!!
We needed a car and Terry was very helpful. We test drove several cars. This was the best for us.
Always gets any work that needs done done right and in time frame that they say. Everyone is always friendly and helpful
I was very comfortable with our sales rep. Not pushy very knowledgeable about the vehicle we purchased. Will definitely recommend to others.
Agents are friendly the service was fast and efficient nice place to wait for your vehicle
I was satisfied with my service , and I would like this mechanic to always work on my car , ty.
This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.
Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!
Always available to service my truck with a minimum of fuss. They are quick, thorough, professional, competent, and pleasant.
We have dealt with your company for the past 36 yrs, we have always been very satisfied with the service we received. This was my first time going through this process on my own, Todd was thoughtful and informative on all aspects of the sale. I am sure that the service department will be as helpful as they have been in the past, should I need them. Thank you all for being there and being committed to service to your customers.
I dealt with Devin Walker / Todd Kroh. They were very courteous , helpful and knowledgeable. I really like the Bronco.
The customer lounge is very clean. The service department is very informative. The sales department was friendly and honest.
Truck was a tow in, promptly diagnosed the issue, and serviced the problem without issue.
Mud guards that I had ordered for our Bronco were installed quickly. The hood of the Bronco was miss aligned and that was corrected also. Great job on both. 👍👍👍
Nice people, but not fixed when they said it would be done. I was from our of town and caused me to stay an extra day
THE SERVICE DEPARTMENT IS GREAT! FRENDLY, HONEST PEOPLE! I WOULDN'T TAKE MY 2 CARS ANY WHERE ELSE.
There staff are Professional polite timely clean complete and follow up on there work to your satisfaction
They got my truck into service same day that check engine light came on, changed oil and rotated tires. Very friendly staff!!
I honestly don’t know what I would do without this place. Everyone is so nice and friendly and helpful.
Everyone from the service department to sales is so kind and personable. That's why I continue to buy from Fernando Ford.
All problems taken care of.....totally pleased with my service....Courteous and professional.....done on time
Fernando Ford is a fantastic dealer. The service department does a great job! The technician works hard and the service clerk was very knowledgeable!
Everyone was professional and easy to get along with. Thank you for fixing our vehicle!
I had a recall on my car and when the part came in they were able to get me in the next day. It was greatly appreciated!
Excellent service department. Honest, knowledgeable and friendly.
All was done well put thought the cost of the works oil change was pricey
My experience was a good one at Ferrando. Quick service with fair pricing. I always take my vehicles there.
This is the 9th vehicle that we have purchased here. I will not ever buy a vehicle without checking here…..
Thanks for all your help this far, hoping I get many years our of this trucj.
Service department is always respectful and on time. Always informing the status of vehicle. I recommend dealership.
Excellent service department always helpful and professional with quality work. I trust their advice, because they are honest!
Every aspect of the service department is excellent. As good as it gets. Highly recommended.
They went above and beyond in the way they attempted to solve my vehicle problem ... I was treated very courteously and professionally. ... and I will continue going to them for all my vehicle service needs.
Shawn was very professional and thorough during my car buying experience. He worked with me to secure the smartest financial deal I could obtain. I would definitely return to Bob Ferrando for my next vehicle.
salesman was easy to talk to listen to what I had to what I was looking for and willing to work with me financing worked will helping to secure a loan because of the age of vehicle thank you Keith Love
Jeremy was awesome he listened to exactly what I wanted and treated me like a old friend would definitely recommend buying from them.
Great ppl to work with! Thank you Shawn you made my life easier appreciate it.
My family has been purchasing vehicles from Shawn for 3 generations. He is so knowledgeable at what he does, but even more than that he is kind and truly cares about his customers. There hasn't been a time I've said hey Shawn can we make this work that he hasn't made it happen. It's so nice to have such a honest hard working person to help with such a significant purchase. I will not go to anyone else for a vehicle. The rest of the staff at Ferrando have been nothing but accommodating to us each time ...
I am pleased with the Service Department there. Very professional and a comfortable waiting area.
You guys fixed the problem I'm thinking the nickel in the CD player shorted the module out. The radio seems to be good now, thank you.
Very accommodating we’re able to fit me in quick Very happy with the service
Very friendly and professional…loved working with him and can’t wait till we buy our second car
They are kind and efficient. They even took care of a recall that I hadn’t remembered.
They were more helpful than the other dealerships up by the lake. We traded vehicles and we’re going home in a record amount of time. I will stop back again.
Arlen Bird, the service writer really delivered. He got my car in quickly without notice and had work performed as his schedule permitted and brought the job in at under the estimated cost. That's what I call good service.
Service was very fast and professional. Got my new tires over to service same day as inspection so I did not have to go back.
Great, efficient service, I have complete confidence when I bring my car in that it’s going to receive the attention and the best care that I could ask. A rare commodity today.
Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.
Bob Ferrando in girard pa is wonderful and always on top of things for me. they help provided a place so my kids can wait with me. While my vehicle is being cared for by the mechanic. They always go the extra mile to make sure I get everything covered for a good price.
happy with the service and courtesy of the employees. Upcoming problems were explained and reason given.
Sales and Service are top notch! I've been a customer since 1999. I highly recommend Bob Ferrando Ford!!
Good communication from service Dept. . Completed service ahead of schedule. Never hesitate to return to dealership for service.
did a fantastic job and were very helpful putting a new battery in my car but i bought the car about 2 months before and the battery went dead, but the car was jumped to even show me the car before i bought it. already having an almost dead battery and i should not have had to pay for the battery, would have paid for the installation fee but the battery should not have been my bill.
Very courteous and professional people, who know how Fords work. Technicians are helpful and knowledgeable, and they take the time to explain the work to be performed before doing it. They also made sure what was covered on my warranty and gave me a loaner, even though I didn’t buy my truck from Bob Ferrando. Great folks to work with.
The gentleman in the service department are great. Very helpful and understanding my problems with my car. The mechanics do a great job with my car also so that I am safe in my car because I drive a lot for work.
Always Very Pleased with my service and value otherwise I wouldn't come all the way from Harborcreek to Ferrando's.
Always have the best service. I've been a customer of Ferrando for over 30 years and have never had a complaint with the dealer ship!
As always, Haas is fantastic! Thanks Shawn for getting us into exactly what we wanted/needed.
I worked with Conner he was very helpful. He Let me know exactly what was wrong with vehicle.
Been buying and leasing my vehicles and patronizing there service department for over 12 years now ,guess that says it all 👍
Been buying and leasing my vehicles and patronizing there service department for over 12 years now ,guess that says it all 👍
The dealership is always so helpful and kind during my visits. Top tier service! Would highly recommend to anyone.
I found the car I was looking for. And you had it right there on the lot the whole time.
Always helpful, friendly and professional. We have returned time after time for our vehicle and service needs...and now our son chose Ferrando Ford for his first new truck knowing he will be treated well too.
Fast, friendly service as always. We bring all of our vehicles here for servicing. Thank you guys!
Salesperson was friendly and knowledgeable...wasn't pushy..helped me find a great vehicle that fit my budget and the needs I asked for.. thanx for the great sevice!!
The whole experience was great buying my used truck. I came in looking for a vehicle to replace my totaled Jeep and Todd found the right vehicle for me at a great price. I would deal with Todd again!
Very friendly and helpful Went out of their way for me. Whole experience was very pleasant.
Dealing with Devin and everybody at the dealership was a pleasure. Devin knew what I was looking for/what price range I wanted to stay in and he helped me accomplish just that! He provided a great attention to detail and had great knowledge on each vehicle that he showed me. They made the car buying process as easy as it could be while still providing a great service.
Arlen has always given us exceptional customer service, and we have every confidence in the work done in your service department. Todd has been a fantastic sales rep. to deal with over the years when purchasing our automobiles. He found exactly what we needed in both of our vehicles. We are extremely happy with all of the people we have had the pleasure to meet at Bob Ferrando Ford.
service department.... the service department is very professional
Very helpful and courteous service and parts department. Promptly repaired. Good communication. Automotive industry just drains employees and customers so much they end up having a bad relationship before the first interaction. This crew did their work exceptionally well.