Staff
Arlen Bird
Lead Service Writer
John Barney
Service Manager
Paul Dedionisio
Finance
Shawn Haas
Master Sales Consultant
Dana Greenawalt
Sales Manager
Todd Kroh
Sales Professional
Edward Cooley
General Manager
Scott Wolfe
Sales Consultant
Terry Delfft
Sales Consultant
Steven McInchak
Parts Manager
Devin Walker
Sales Consultant
Rick Greaves
Fleet Manager
Jesse Illig
Sales Consultant
Collin Mello
Service Advisor
Keaton Chase
Sales Consultant
Matthew Suscheck
Delivery Coordinator/Finance Assistant
Taylor Irvin
Title Clerk - Asst Finance
Arlen Bird
Lead Service Writer
Jun 08, 2023
Appointment was perfect and on time only took 45 minutes
Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect
Jun 07, 2023
Very nice people and helpful 👍 happy with .
Very nice people and helpful 👍 happy with .I think it would be nice to be
May 29, 2023
They have always been honest and helpful with me every
They have always been honest and helpful with me every time I have needed them
May 25, 2023
Organized, efficient and very professional and extremely
Organized, efficient and very professional and extremely helpful in scheduling for work to be completed in reasonable period of time.
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
John Barney
Service Manager
Jun 08, 2023
Appointment was perfect and on time only took 45 minutes
Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect
May 25, 2023
Organized, efficient and very professional and extremely
Organized, efficient and very professional and extremely helpful in scheduling for work to be completed in reasonable period of time.
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
May 19, 2023
5 alway very helpful and professional They are always on
5 alway very helpful and professional They are always on time always courteous polite explain to me what's wrong with my car what they are doing to the car .. why the would need to do the service to the car.. I feel the are very honest with me .. I trust them and will always come there for my car service 🥰🥰
May 16, 2023
Great deal.
Great deal. Great salesperson.Woulld highly recommend the dealership.and will refer to friends and neighbors.
Paul Dedionisio
Finance
Jun 07, 2023
This is our 3rd time buying a vehicle from you.
This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.
Jun 07, 2023
Super great transaction!
Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
May 20, 2023
Great deal,great service,love the car and will refer to
Great deal,great service,love the car and will refer to others.Totally satisfied.thx.
May 09, 2023
I have been buying/leasing my cars from Shawn Haas and
I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.
Shawn Haas
Master Sales Consultant
May 09, 2023
I have been buying/leasing my cars from Shawn Haas and
I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.
Apr 20, 2023
Honest , reliable and friendly.
Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!
Mar 31, 2023
Shawn was very professional and thorough during my car
Shawn was very professional and thorough during my car buying experience. He worked with me to secure the smartest financial deal I could obtain. I would definitely return to Bob Ferrando for my next vehicle.
Mar 30, 2023
The sales was great Going over the car was good car was
The sales was great Going over the car was good car was not washed car gas light was on $33000 we paid And we didn't haggle about the price we paid
Mar 30, 2023
Great ppl to work with!
Great ppl to work with! Thank you Shawn you made my life easier appreciate it.
Dana Greenawalt
Sales Manager
May 20, 2023
Great deal,great service,love the car and will refer to
Great deal,great service,love the car and will refer to others.Totally satisfied.thx.
Apr 20, 2023
Honest , reliable and friendly.
Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!
Mar 31, 2023
Shawn was very professional and thorough during my car
Shawn was very professional and thorough during my car buying experience. He worked with me to secure the smartest financial deal I could obtain. I would definitely return to Bob Ferrando for my next vehicle.
Mar 22, 2023
Nice dealership with really friendly staff.
Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.
Mar 06, 2023
Always helpful, friendly and professional.
Always helpful, friendly and professional. We have returned time after time for our vehicle and service needs...and now our son chose Ferrando Ford for his first new truck knowing he will be treated well too.
Todd Kroh
Sales Professional
May 15, 2023
Very bad transaction!
Very bad transaction! Dealer did not stand up to what was promised and did not care about it!
Apr 20, 2023
We have dealt with your company for the past 36 yrs, we
We have dealt with your company for the past 36 yrs, we have always been very satisfied with the service we received. This was my first time going through this process on my own, Todd was thoughtful and informative on all aspects of the sale. I am sure that the service department will be as helpful as they have been in the past, should I need them. Thank you all for being there and being committed to service to your customers.
Apr 19, 2023
I dealt with Devin Walker / Todd Kroh.
I dealt with Devin Walker / Todd Kroh. They were very courteous , helpful and knowledgeable. I really like the Bronco.
Apr 18, 2023
The customer lounge is very clean.
The customer lounge is very clean. The service department is very informative. The sales department was friendly and honest.
Apr 03, 2023
Service department is always respectful and on time.
Service department is always respectful and on time. Always informing the status of vehicle. I recommend dealership.
Edward Cooley
General Manager
Apr 05, 2023
My experience was a good one at Ferrando.
My experience was a good one at Ferrando. Quick service with fair pricing. I always take my vehicles there.
Mar 06, 2023
Salesperson was friendly and knowledgeable.
Salesperson was friendly and knowledgeable...wasn't pushy..helped me find a great vehicle that fit my budget and the needs I asked for.. thanx for the great sevice!!
Feb 15, 2023
This dealership is great at getting you in the vehicle of
This dealership is great at getting you in the vehicle of your choice. Very friendly and knowledgeable. I love my new Explorer. I would definitely recommend them and will buy from them again.
Jan 22, 2023
Service advisors and everyone at Ferrando Ford have
Service advisors and everyone at Ferrando Ford have always been great. They always communicate and respond in a timely manner. I have never had an issue.
Dec 06, 2022
Shawn did an excellent job, my car was not cleaned really
Shawn did an excellent job, my car was not cleaned really good inside when I picked it up so that bummed me out.
Scott Wolfe
Sales Consultant
Jun 07, 2023
This is our 3rd time buying a vehicle from you.
This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.
Jun 07, 2023
Super great transaction!
Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!
May 20, 2023
Great deal,great service,love the car and will refer to
Great deal,great service,love the car and will refer to others.Totally satisfied.thx.
May 19, 2023
Scott Wolfe was very pleasant to deal with and he made
Scott Wolfe was very pleasant to deal with and he made the experience wonderful. We just happened to be in town and stopped in. We were able to make a deal for a new Ford F150 and it was ready in three days. I would recommend Scott to a friend.
May 15, 2023
Fair deal.
Fair deal. Super satisfied.Awesome vehicle and will definitely refer the salesman and dealership. Thanks.
Terry Delfft
Sales Consultant
Jun 07, 2023
This is our 3rd time buying a vehicle from you.
This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.
Jun 07, 2023
Super great transaction!
Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!
Apr 05, 2023
This is the 9th vehicle that we have purchased here.
This is the 9th vehicle that we have purchased here. I will not ever buy a vehicle without checking here…..
Mar 04, 2023
Very friendly and helpful Went out of their way for me.
Very friendly and helpful Went out of their way for me. Whole experience was very pleasant.
Feb 19, 2023
We are very happy with Bob Ferrando Ford.
We are very happy with Bob Ferrando Ford. The service department, in particular, always treats us fairly, honestly and promptly. Appointments are always kept on time
Steven McInchak
Parts Manager
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
Apr 29, 2023
Very professional service.
Very professional service. I really appreciate the knowledge and professionalism of the parts guy Steve. Thank you
Apr 27, 2023
Always gets any work that needs done done right and in
Always gets any work that needs done done right and in time frame that they say. Everyone is always friendly and helpful
Apr 24, 2023
This is my go to always my go to dealership!
This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.
Mar 03, 2023
Very helpful and courteous service and parts department.
Very helpful and courteous service and parts department. Promptly repaired. Good communication. Automotive industry just drains employees and customers so much they end up having a bad relationship before the first interaction. This crew did their work exceptionally well.
Devin Walker
Sales Consultant
Apr 19, 2023
I dealt with Devin Walker / Todd Kroh.
I dealt with Devin Walker / Todd Kroh. They were very courteous , helpful and knowledgeable. I really like the Bronco.
Apr 05, 2023
This is the 9th vehicle that we have purchased here.
This is the 9th vehicle that we have purchased here. I will not ever buy a vehicle without checking here…..
Mar 22, 2023
Nice dealership with really friendly staff.
Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.
Mar 09, 2023
The dealership is always so helpful and kind during my
The dealership is always so helpful and kind during my visits. Top tier service! Would highly recommend to anyone.
Mar 04, 2023
Dealing with Devin and everybody at the dealership was a
Dealing with Devin and everybody at the dealership was a pleasure. Devin knew what I was looking for/what price range I wanted to stay in and he helped me accomplish just that! He provided a great attention to detail and had great knowledge on each vehicle that he showed me. They made the car buying process as easy as it could be while still providing a great service.
Rick Greaves
Fleet Manager
Jul 06, 2022
very nice courteous well prepared people and Barbi was
very nice courteous well prepared people and Barbi was amazing and efficient thank you very much
Jun 22, 2022
The great group of salespeople service department is
The great group of salespeople service department is awesome I where I recommend taking my vehicle there anytime for my service work that do both my vehicles they do it on time they're courteous and they do awesome work
Mar 11, 2022
Very easy to work with professional and friendly Will use
Very easy to work with professional and friendly Will use them again in the future
Oct 11, 2021
They do great work, and complete things very quickly also...
They do great work, and complete things very quickly also everyone is so friendly and helpful to you
Jul 12, 2021
Bob Ferrando Ford Lincoln Sales Inc salesman Rick Greaves...
Bob Ferrando Ford Lincoln Sales Inc salesman Rick Greaves sold us the truck we wanted at a great price. Anyone interested in getting the best deal should go to Bob Ferrando Ford in Girard.
Jesse Illig
Sales Consultant
Mar 24, 2023
They were more helpful than the other dealerships up by
They were more helpful than the other dealerships up by the lake. We traded vehicles and we’re going home in a record amount of time. I will stop back again.
Mar 22, 2023
Nice dealership with really friendly staff.
Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.
Feb 25, 2023
Very nice, I had free oil change but failed to tell them
Very nice, I had free oil change but failed to tell them ahead of time, they were very nice about it.
Feb 05, 2023
Ferrando has always been an amazing dealer.
Ferrando has always been an amazing dealer. We will always purchase and service our vehicles here.
Oct 24, 2022
It was pleasant doing business with this dealership.
It was pleasant doing business with this dealership. All staff were professional and enthusiastic. They stayed late so we could get the bronco sport home. I would recommend this dealership to others.
Collin Mello
Service Advisor
Jun 08, 2023
Service department lost my keys after dropping my car off
Service department lost my keys after dropping my car off on a friday and supposed to be getting an oil change on Saturday. They never called me ultimately I called them at 2pm and they never called me back after stating they would. Very dissatisfied with my service and never got called back until Monday.
Jun 08, 2023
Appointment was perfect and on time only took 45 minutes
Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
May 19, 2023
Hi Always very helpful and professional, the service team
Hi Always very helpful and professional, the service team has been great. Very informative and trustworthy
May 12, 2023
Getting way too expensive, 92 dollars for an oil change
Getting way too expensive, 92 dollars for an oil change and rotation? I'm going to start doing my own.
Keaton Chase
Sales Consultant
May 03, 2023
Salesman was kind and patient and not pushy which was
Salesman was kind and patient and not pushy which was appreciated. Unfortunately my clearly stated expectations for purchase were ignored outright or minimally met. Seemed to be a major communication breakdown between departments. I believe Keaton did his best. Love the vehicle itself, but didn't love it's presentation at time of purchase. Expected TLC could have been better at time of sale.
Mar 29, 2023
You guys fixed the problem I'm thinking the nickel in the
You guys fixed the problem I'm thinking the nickel in the CD player shorted the module out. The radio seems to be good now, thank you.
Mar 22, 2023
Nice dealership with really friendly staff.
Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.
Jan 20, 2023
I love my new bronco sport!
I love my new bronco sport! Keaton was helpful and wonderful to deal with, we also really loved the lady in the finance department. Everything went very smooth. Thanks Keaton!
Jan 14, 2023
Everyone that I dealt with was very courteous and helped
Everyone that I dealt with was very courteous and helped me with any questions or concerns I had!
Matthew Suscheck
Delivery Coordinator/Finance Assistant
Jun 07, 2023
Super great transaction!
Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!
May 09, 2023
I have been buying/leasing my cars from Shawn Haas and
I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.
Apr 24, 2023
This is my go to always my go to dealership!
This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.
Mar 01, 2023
Devin Walker was amazing!
Devin Walker was amazing! Found the car we were looking for and was extremely knowledgeable about every button and feature on the car. Set up the radio and cell phone for my wife. We have referred Devin to several people. I know that I will be back to see Devin in the future.
Feb 24, 2023
Professional and quality work.
Professional and quality work. Professional staff. Outstanding assistance. I have now owed my Bronco for 1 year and I am very pleased with the product and the service. Keep up the great work
Taylor Irvin
Title Clerk - Asst Finance
May 24, 2023
The service department is thr best.
The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!
Apr 24, 2023
This is my go to always my go to dealership!
This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.
Apr 20, 2023
Honest , reliable and friendly.
Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!