Staff

Arlen Bird

Arlen Bird

Lead Service Writer

Certified
435 Reviews
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John Barney

John Barney

Service Manager

Certified
383 Reviews
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Paul Dedionisio

Paul Dedionisio

Finance

Certified
300 Reviews
View Bio
Shawn Haas

Shawn Haas

Master Sales Consultant
214 Reviews
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Dana Greenawalt

Dana Greenawalt

Sales Manager
157 Reviews
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Todd Kroh

Todd Kroh

Sales Professional
139 Reviews
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Edward Cooley

Edward Cooley

General Manager
125 Reviews
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Scott Wolfe

Scott Wolfe

Sales Consultant
99 Reviews
View Bio
Terry Delfft

Terry Delfft

Sales Consultant
88 Reviews
View Bio
Steven McInchak

Steven McInchak

Parts Manager
43 Reviews
View Bio
Devin Walker

Devin Walker

Sales Consultant
43 Reviews
View Bio
Rick Greaves

Rick Greaves

Fleet Manager
32 Reviews
View Bio
Jesse Illig

Jesse Illig

Sales Consultant
24 Reviews
View Bio
Collin Mello

Collin Mello

Service Advisor

Certified
22 Reviews
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Keaton Chase

Keaton Chase

Sales Consultant
21 Reviews
View Bio
Matthew Suscheck

Matthew Suscheck

Delivery Coordinator/Finance Assistant
10 Reviews
View Bio
Taylor Irvin

Taylor Irvin

Title Clerk - Asst Finance
3 Reviews
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Arlen Bird

Arlen Bird

Lead Service Writer

435 Reviews
Certified
Recent Reviews

Jun 08, 2023

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Employee Rating

Appointment was perfect and on time only took 45 minutes

Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect

Jun 07, 2023

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Very nice people and helpful 👍 happy with .

Very nice people and helpful 👍 happy with .I think it would be nice to be

May 29, 2023

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They have always been honest and helpful with me every

They have always been honest and helpful with me every time I have needed them

May 25, 2023

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Organized, efficient and very professional and extremely

Organized, efficient and very professional and extremely helpful in scheduling for work to be completed in reasonable period of time.

May 24, 2023

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The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

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John Barney

John Barney

Service Manager

383 Reviews
Certified
Recent Reviews

Jun 08, 2023

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Appointment was perfect and on time only took 45 minutes

Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect

May 25, 2023

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Organized, efficient and very professional and extremely

Organized, efficient and very professional and extremely helpful in scheduling for work to be completed in reasonable period of time.

May 24, 2023

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Employee Rating

The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

May 19, 2023

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5 alway very helpful and professional They are always on

5 alway very helpful and professional They are always on time always courteous polite explain to me what's wrong with my car what they are doing to the car .. why the would need to do the service to the car.. I feel the are very honest with me .. I trust them and will always come there for my car service 🥰🥰

May 16, 2023

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Great deal.

Great deal. Great salesperson.Woulld highly recommend the dealership.and will refer to friends and neighbors.

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Paul Dedionisio

Paul Dedionisio

Finance

300 Reviews
Certified
Dealership Experience 6 years 4 months
Industry Experience 10 years 5 months
Helping people finance the right vehicle to fit their lifestyle.
Recent Reviews

Jun 07, 2023

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Employee Rating

This is our 3rd time buying a vehicle from you.

This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.

Jun 07, 2023

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Super great transaction!

Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!

May 24, 2023

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The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

May 20, 2023

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Great deal,great service,love the car and will refer to

Great deal,great service,love the car and will refer to others.Totally satisfied.thx.

May 09, 2023

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I have been buying/leasing my cars from Shawn Haas and

I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.

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Shawn Haas

Shawn Haas

Master Sales Consultant
Contact Me
Dealership Experience 28 years 11 months
Industry Experience 28 years 11 months
I have sincerely enjoyed my 29 years at Bob Ferrando Ford Lincoln. My passion for cars, customer satisfaction , and to lead the industry has been my sole focus. I am fortunate at home with a beautiful wife, daughter, and two small dogs and one of our favorite things to do is spend time as a family and we love to ski and camp. Please allow me to help you with all your automotive needs and my experience will make the process fun and easy, my promise to you !!!
Recent Reviews

May 09, 2023

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I have been buying/leasing my cars from Shawn Haas and

I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.

Apr 20, 2023

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Honest , reliable and friendly.

Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!

Mar 31, 2023

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Shawn was very professional and thorough during my car

Shawn was very professional and thorough during my car buying experience. He worked with me to secure the smartest financial deal I could obtain. I would definitely return to Bob Ferrando for my next vehicle.

Mar 30, 2023

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The sales was great Going over the car was good car was

The sales was great Going over the car was good car was not washed car gas light was on $33000 we paid And we didn't haggle about the price we paid

Mar 30, 2023

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Great ppl to work with!

Great ppl to work with! Thank you Shawn you made my life easier appreciate it.

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Dana Greenawalt

Dana Greenawalt

Sales Manager
Recent Reviews

May 20, 2023

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Great deal,great service,love the car and will refer to

Great deal,great service,love the car and will refer to others.Totally satisfied.thx.

Apr 20, 2023

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Honest , reliable and friendly.

Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!

Mar 31, 2023

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Shawn was very professional and thorough during my car

Shawn was very professional and thorough during my car buying experience. He worked with me to secure the smartest financial deal I could obtain. I would definitely return to Bob Ferrando for my next vehicle.

Mar 22, 2023

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Nice dealership with really friendly staff.

Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.

Mar 06, 2023

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Always helpful, friendly and professional.

Always helpful, friendly and professional. We have returned time after time for our vehicle and service needs...and now our son chose Ferrando Ford for his first new truck knowing he will be treated well too.

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Todd Kroh

Todd Kroh

Sales Professional
Contact Me
Dealership Experience 9 years 5 months
Industry Experience 9 years 5 months
I'm always happy to help people find their next vehicle with a no pressure, friendly, and enjoyable experience! Feel free to contact me to help with your next vehicle purchase.
Recent Reviews

May 15, 2023

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Very bad transaction!

Very bad transaction! Dealer did not stand up to what was promised and did not care about it!

Apr 20, 2023

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We have dealt with your company for the past 36 yrs, we

We have dealt with your company for the past 36 yrs, we have always been very satisfied with the service we received. This was my first time going through this process on my own, Todd was thoughtful and informative on all aspects of the sale. I am sure that the service department will be as helpful as they have been in the past, should I need them. Thank you all for being there and being committed to service to your customers.

Apr 19, 2023

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I dealt with Devin Walker / Todd Kroh.

I dealt with Devin Walker / Todd Kroh. They were very courteous , helpful and knowledgeable. I really like the Bronco.

Apr 18, 2023

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The customer lounge is very clean.

The customer lounge is very clean. The service department is very informative. The sales department was friendly and honest.

Apr 03, 2023

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Service department is always respectful and on time.

Service department is always respectful and on time. Always informing the status of vehicle. I recommend dealership.

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Edward Cooley

Edward Cooley

General Manager
Contact Me
Dealership Experience 21 years 4 months
Industry Experience 21 years 4 months
Recent Reviews

Apr 05, 2023

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My experience was a good one at Ferrando.

My experience was a good one at Ferrando. Quick service with fair pricing. I always take my vehicles there.

Mar 06, 2023

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Salesperson was friendly and knowledgeable.

Salesperson was friendly and knowledgeable...wasn't pushy..helped me find a great vehicle that fit my budget and the needs I asked for.. thanx for the great sevice!!

Feb 15, 2023

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This dealership is great at getting you in the vehicle of

This dealership is great at getting you in the vehicle of your choice. Very friendly and knowledgeable. I love my new Explorer. I would definitely recommend them and will buy from them again.

Jan 22, 2023

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Service advisors and everyone at Ferrando Ford have

Service advisors and everyone at Ferrando Ford have always been great. They always communicate and respond in a timely manner. I have never had an issue.

Dec 06, 2022

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Shawn did an excellent job, my car was not cleaned really

Shawn did an excellent job, my car was not cleaned really good inside when I picked it up so that bummed me out.

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Scott Wolfe

Scott Wolfe

Sales Consultant
Contact Me
Dealership Experience 33 years 3 months
Industry Experience 33 years 11 months
I have lived in Girard since 1986 , and have been with Bob Ferrando Ford for over 32 years . Love to help people buy quality transportation ! I enjoy fishing in our local streams on my off time. I am a animal lover and a avid gardener.
Recent Reviews

Jun 07, 2023

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This is our 3rd time buying a vehicle from you.

This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.

Jun 07, 2023

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Super great transaction!

Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!

May 20, 2023

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Great deal,great service,love the car and will refer to

Great deal,great service,love the car and will refer to others.Totally satisfied.thx.

May 19, 2023

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Scott Wolfe was very pleasant to deal with and he made

Scott Wolfe was very pleasant to deal with and he made the experience wonderful. We just happened to be in town and stopped in. We were able to make a deal for a new Ford F150 and it was ready in three days. I would recommend Scott to a friend.

May 15, 2023

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Fair deal.

Fair deal. Super satisfied.Awesome vehicle and will definitely refer the salesman and dealership. Thanks.

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Terry Delfft

Terry Delfft

Sales Consultant
Contact Me
Industry Experience 28 years 9 months
Recent Reviews

Jun 07, 2023

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Employee Rating

This is our 3rd time buying a vehicle from you.

This is our 3rd time buying a vehicle from you. For the most part, everyone has been great. I think when you have committed customers, a little more can be done like thanking them with a restaurant gift card or something. Also, I have asked repeatedly for an owner's manual since our purchase in March from Terry and still have not gotten it. Terry seems indifferent to us even though we have asked for him each time. He likes to hand us off to others. Next time, we will surely request Scott Wolfe as he was most wonderful! We should have made sure we closed with him.

Jun 07, 2023

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Super great transaction!

Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!

Apr 05, 2023

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This is the 9th vehicle that we have purchased here.

This is the 9th vehicle that we have purchased here. I will not ever buy a vehicle without checking here…..

Mar 04, 2023

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Very friendly and helpful Went out of their way for me.

Very friendly and helpful Went out of their way for me. Whole experience was very pleasant.

Feb 19, 2023

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We are very happy with Bob Ferrando Ford.

We are very happy with Bob Ferrando Ford. The service department, in particular, always treats us fairly, honestly and promptly. Appointments are always kept on time

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Steven McInchak

Steven McInchak

Parts Manager
Dealership Experience 29 years 11 months
Industry Experience 35 years 6 months
Recent Reviews

May 24, 2023

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The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

Apr 29, 2023

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Very professional service.

Very professional service. I really appreciate the knowledge and professionalism of the parts guy Steve. Thank you

Apr 27, 2023

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Always gets any work that needs done done right and in

Always gets any work that needs done done right and in time frame that they say. Everyone is always friendly and helpful

Apr 24, 2023

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This is my go to always my go to dealership!

This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.

Mar 03, 2023

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Very helpful and courteous service and parts department.

Very helpful and courteous service and parts department. Promptly repaired. Good communication. Automotive industry just drains employees and customers so much they end up having a bad relationship before the first interaction. This crew did their work exceptionally well.

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Devin Walker

Devin Walker

Sales Consultant
Contact Me
Dealership Experience 4 years 1 months
Industry Experience 4 years 1 months
My names Devin and I love what I do here at Bob Ferrando World! I’ve been here for a little over three years and have enjoyed working with everyone who has walked through our doors! My goal is make every car buying experience a fun and professional one!
Recent Reviews

Apr 19, 2023

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I dealt with Devin Walker / Todd Kroh.

I dealt with Devin Walker / Todd Kroh. They were very courteous , helpful and knowledgeable. I really like the Bronco.

Apr 05, 2023

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This is the 9th vehicle that we have purchased here.

This is the 9th vehicle that we have purchased here. I will not ever buy a vehicle without checking here…..

Mar 22, 2023

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Nice dealership with really friendly staff.

Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.

Mar 09, 2023

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The dealership is always so helpful and kind during my

The dealership is always so helpful and kind during my visits. Top tier service! Would highly recommend to anyone.

Mar 04, 2023

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Dealing with Devin and everybody at the dealership was a

Dealing with Devin and everybody at the dealership was a pleasure. Devin knew what I was looking for/what price range I wanted to stay in and he helped me accomplish just that! He provided a great attention to detail and had great knowledge on each vehicle that he showed me. They made the car buying process as easy as it could be while still providing a great service.

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Rick Greaves

Rick Greaves

Fleet Manager
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Dealership Experience 30 years 11 months
Industry Experience 32 years 3 months
I am the only Ford Motor Company Master Certified Manager in the Tri-State area. I've been in the Commercial Truck business for 30 years and have been working with my customers to maximize their business potential and help them purchase the right truck for the right job all these years. I truly enjoy helping to keep their businesses working profitably and effectively with all their transportation needs. Come see me and I'll help you as well. Don't trust your commercial needs to just anyone. EXPERIENCE MATTERS!
Recent Reviews

Jul 06, 2022

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very nice courteous well prepared people and Barbi was

very nice courteous well prepared people and Barbi was amazing and efficient thank you very much

Jun 22, 2022

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The great group of salespeople service department is

The great group of salespeople service department is awesome I where I recommend taking my vehicle there anytime for my service work that do both my vehicles they do it on time they're courteous and they do awesome work

Mar 11, 2022

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Very easy to work with professional and friendly Will use

Very easy to work with professional and friendly Will use them again in the future

Oct 11, 2021

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They do great work, and complete things very quickly also...

They do great work, and complete things very quickly also everyone is so friendly and helpful to you

Jul 12, 2021

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Bob Ferrando Ford Lincoln Sales Inc salesman Rick Greaves...

Bob Ferrando Ford Lincoln Sales Inc salesman Rick Greaves sold us the truck we wanted at a great price. Anyone interested in getting the best deal should go to Bob Ferrando Ford in Girard.

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Jesse Illig

Jesse Illig

Sales Consultant
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Dealership Experience 3 years 9 months
Industry Experience 3 years 9 months
I've been here almost 3 years and it has been my pleasure to help my community in the car buying process.
Recent Reviews

Mar 24, 2023

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They were more helpful than the other dealerships up by

They were more helpful than the other dealerships up by the lake. We traded vehicles and we’re going home in a record amount of time. I will stop back again.

Mar 22, 2023

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Nice dealership with really friendly staff.

Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.

Feb 25, 2023

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Very nice, I had free oil change but failed to tell them

Very nice, I had free oil change but failed to tell them ahead of time, they were very nice about it.

Feb 05, 2023

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Ferrando has always been an amazing dealer.

Ferrando has always been an amazing dealer. We will always purchase and service our vehicles here.

Oct 24, 2022

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It was pleasant doing business with this dealership.

It was pleasant doing business with this dealership. All staff were professional and enthusiastic. They stayed late so we could get the bronco sport home. I would recommend this dealership to others.

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Collin Mello

Collin Mello

Service Advisor

22 Reviews
Certified
Recent Reviews

Jun 08, 2023

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Service department lost my keys after dropping my car off

Service department lost my keys after dropping my car off on a friday and supposed to be getting an oil change on Saturday. They never called me ultimately I called them at 2pm and they never called me back after stating they would. Very dissatisfied with my service and never got called back until Monday.

Jun 08, 2023

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Appointment was perfect and on time only took 45 minutes

Appointment was perfect and on time only took 45 minutes for all the work, everything completed perfect

May 24, 2023

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The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

May 19, 2023

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Hi Always very helpful and professional, the service team

Hi Always very helpful and professional, the service team has been great. Very informative and trustworthy

May 12, 2023

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Getting way too expensive, 92 dollars for an oil change

Getting way too expensive, 92 dollars for an oil change and rotation? I'm going to start doing my own.

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Keaton Chase

Keaton Chase

Sales Consultant
Contact Me
Dealership Experience 2 years 10 months
Industry Experience 2 years 10 months
I’ve been with Bob Ferrando Ford for 3 years now and I can say it’s a wonderful place to work. I try to make a new friend out of every customer so we can enjoy the buying process together, no pressure here!
Recent Reviews

May 03, 2023

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Salesman was kind and patient and not pushy which was

Salesman was kind and patient and not pushy which was appreciated. Unfortunately my clearly stated expectations for purchase were ignored outright or minimally met. Seemed to be a major communication breakdown between departments. I believe Keaton did his best. Love the vehicle itself, but didn't love it's presentation at time of purchase. Expected TLC could have been better at time of sale.

Mar 29, 2023

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You guys fixed the problem I'm thinking the nickel in the

You guys fixed the problem I'm thinking the nickel in the CD player shorted the module out. The radio seems to be good now, thank you.

Mar 22, 2023

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Nice dealership with really friendly staff.

Nice dealership with really friendly staff. They were able to get me in a nice truck and get me on my way fairly quick. Will definitely use them again for my next vehicle.

Jan 20, 2023

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I love my new bronco sport!

I love my new bronco sport! Keaton was helpful and wonderful to deal with, we also really loved the lady in the finance department. Everything went very smooth. Thanks Keaton!

Jan 14, 2023

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Everyone that I dealt with was very courteous and helped

Everyone that I dealt with was very courteous and helped me with any questions or concerns I had!

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Matthew Suscheck

Matthew Suscheck

Delivery Coordinator/Finance Assistant
Dealership Experience 3 years 11 months
Industry Experience 3 years 11 months
Born and raised in Girard. Dad to my 5 year old dog, Gus. Proud to work for a Dealership that truly cares about their customers. My goal is to be the best at what I do, and if you have any questions regarding your Ford or Lincoln, please do not hesitate to call me.
Recent Reviews

Jun 07, 2023

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Super great transaction!

Super great transaction! All great people from sales to finance! We are lifelong Bob ferrando customers for sure! Thanks Bob Ferrando!!

May 09, 2023

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I have been buying/leasing my cars from Shawn Haas and

I have been buying/leasing my cars from Shawn Haas and Bob Ferrando since 2008. I absolutely love Shawn Haas and the sales team and Arlen and the service department and will never shop elsewhere. If there is any type of issue I know between Shawn and Arlen it will be taken care of. Ford stands behind their warranties and I’ve always left knowing I got the best deal. Our family would not shop any place else. We are on our 13th car from Ferrando if that tells you anything! Paul is excellent at explaining everything you need to know while you are signing papers and they explain all the gadgets in your new ride! If you want the best you shop from the best! #shawnhaasbestever #bobferrandothebestfordsaround.

Apr 24, 2023

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This is my go to always my go to dealership!

This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.

Mar 01, 2023

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Devin Walker was amazing!

Devin Walker was amazing! Found the car we were looking for and was extremely knowledgeable about every button and feature on the car. Set up the radio and cell phone for my wife. We have referred Devin to several people. I know that I will be back to see Devin in the future.

Feb 24, 2023

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Professional and quality work.

Professional and quality work. Professional staff. Outstanding assistance. I have now owed my Bronco for 1 year and I am very pleased with the product and the service. Keep up the great work

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Taylor Irvin

Taylor Irvin

Title Clerk - Asst Finance
Recent Reviews

May 24, 2023

Dealership Rating
Employee Rating

The service department is thr best.

The service department is thr best. They did call me back to confirm which pair of shocks needed to be preordered/prepaid so that the SUV would pass PA state inspection. The wear & tear of the shocks were discovered the month before. And yes, the mpg has increased. And the summer tires are back on!

Apr 24, 2023

Dealership Rating
Employee Rating

This is my go to always my go to dealership!

This is my go to always my go to dealership! Service department is beyond superior. They treat you with the utmost courtesy. I believe that they strive to give you the best deal possible.

Apr 20, 2023

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Honest , reliable and friendly.

Honest , reliable and friendly. Service does good work, but is a little expensive. See you soon!

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